Stephanie Alves
My session was supposed to be at 6:30PM. I was told by a man on the phone they would charge me $10 for the 30-minute, introductory/placement, which, per their website, is currently free. I didn’t say anything, I paid it. They sent multiple text messages asking me to confirm my session. I confirmed my session. They acknowledged my confirmation. I paid for my parking and arrived at 6:25pm. When I approached, nobody greeted me to check me in. I presented myself and tried to check in. I was told they would be with me shortly and have a seat. I waited the full length of what was supposed to be my session. My parking expired at 7:05. There was no one available at the desk — everyone was in a studio. So I couldn’t speak to anyone and left. It has now been an hour and ten minutes since I left and not a single person has called me, knowing I was already there and they told me to wait. Very disheartening and unprofessional as I’m a mom of an infant and I’m trying to make the time to get back into a hobby and searching for a professional setting to hone my craft. TLDR; my 30 minute session ended up being me waiting the entire 30 minutes for someone to be available. *edited to say* I called them over 30 minutes after I left to request my refund. The woman on the phone was the same person who told me to wait when I first arrived and then 15 minutes into what should’ve been my session. After asking for my refund, she asks if I paid for the intro. I said yes. She confirmed it was $10. Tells me they will be able to refund me (no shit). As far as an apology goes, at the end she said “sorry we had you wait so long.” Gee, thanks.
