Sarika Kerai
Regrettably, I cannot recommend this company. I very rarely write reviews, but I feel compelled to do so in this instance. The initial work was carried out in February 2025 and, at the time, we were satisfied with both the speed and quality of the service. However, by November, the problem reoccurred and a leak began once more. I contacted the company and was assured someone would come out, yet nobody arrived. Since then, I have repeatedly had to chase them and am continually told ‘next week’, but nothing materialises. On one occasion, someone did visit and promised to resolve the issue the following week, but that was over a month ago and nothing has been done since. I appreciate that there may be valid reasons, such as adverse weather conditions, which could delay the completion of the work. However, their lack of communication and failure to offer any apology strongly suggests they have no intention of returning to address the issue. The leak has now led to mould developing in an area where my children play, which is particularly concerning. It feels unfair that, while the company seems to prioritise new leak cases according to their reviews, loyal customers who experience issues after work is completed are treated as less important. I have shown considerable patience, but it should not be necessary to constantly pursue updates, only to be met with empty assurances and no resolution. Very disappointed.
