Hannah Conner
I got a great pedicure here, my pedicurist was friendly and professional. However the pedicurist who checked us in immediately tried to upsell me to a "dazzle dry" when she heard we were going to use the pool and Jacuzzi. The spa has relaxing spa music, but the nail salon had like classic rock playing which seems out of place. On the intake form I requested an extensive tour of the facilities since we had never been before, but the woman who took me to my locker merely pointed quickly toward a few of the main facilities. I had to explore on my own to find things. The front desk receptionist (right after I said we'd like a tour) asked us if we were going out to the pool... I had to tell her we would like to change first. (Why would we go out to the pool fully dressed?) The spa bistro area has multiple signs requesting people to silence their phones and take calls outside, but there was a table with their phone on speaker. I actually asked the bartender "isn't this supposed to be a silent phone zone?" but she said "Oh she's talking to her grandfather." If you're not going to enforce your own policies why have signs? The facilities don't seem to be kept up very well, or maybe they are just older? For example one of the bathrooms purse hook is coming out of the wall. The staff is friendly but some were wearing dirty shirts and/or shoes. One of the staff members was telling a woman not to take a cooling face towel outside, which seems like an odd restriction. We were given a free smoothie since we were celebrating our anniversary, which was nice!
