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Rick Hendrick Collision Chevrolet Norfolk
Professional collision repair and auto services with a focus on customer care and seamless insurance coordination.
4.2
Auto Repair
$$$
Professional collision repair and auto services with a focus on customer care and seamless insurance coordination.
Rick Hendrick Collision Chevrolet Norfolk provides comprehensive auto repair and collision services, specializing in bumper replacements, hit-and-run repairs, and insurance claim coordination. The team, including staff like Tiffany, Shawn Coleman, Ryan, and Ashley, is noted for friendly, knowledgeable service and clear communication throughout the repair process. Located at 6252 E Virginia Beach Blvd, the facility offers convenience with on-site rental services. Reviews highlight efficient handling of vehicles like Corvettes and positive experiences with customer support, though some feedback mentions issues with specific repairs such as on Lexus models.
No photos available
Professional repair of collision damage, including frame straightening, panel replacement, and paint matching.
Seamless handling of insurance claims and direct billing with major providers for a stress-free experience.
Detailed damage assessments and transparent explanations of repair processes by friendly estimators.
Convenient access to rental vehicles through on-site partners during repair periods.
Genuine Chevrolet parts and quality aftermarket components for repairs and replacements.
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Overall rating
Regina
I took my vehicle there for a hit and run repair that was recommended by my insurance company. Tiffany was my estimator for the damages. She was friendly, knowledgeable and explained the process in detail. The entire staff were welcoming and immediately put me at ease. I was notified every step of the way as my repairs began. The entire process was seemless. An added convenience was a rental company shares the parking lot with them. It can't get much better than this! If I ever need work again I'll return to this location. I'm a fan for life. Thank you for a job well done!!! Bravo 👏 👏 👏
Morgaine Mary Beck
Ryan and Ashley at Rick Hendricks Collision Center were the dream team! They worked quickly and smoothly with USAA, our insurance company. Everything was done professionally, explained thoroughly and patiently, delivered on time, at a reasonable price, honestly, and in a very friendly manner. Highly recommended!
Debbie Coleman
Excellent customer service from beginning to end. Shawn Coleman took time to explain everything and constantly kept me informed as to the progress of my repair. When I picked up my vehicle, two days early I was amazed at the completed job, looked better than new. In this day of poor customer service, it was refreshing to work with Shawn and his willingness to answer all my questions. Great Job!
Joy Espino
If you have lexus RX 350 2025 please do not come here. They fix my car almost a month not done right. They did it for the second time still headlights bumper not flush all the way in. The guy that I talk to said they had their over 25 years experienced mechanic check on it and he said its a lexus quality he was rude telling me to bring their rental car back. He even told me to go put it to brand new Lexus same model and i did went to the dealership and they said it needs to be done properly. So i told the guy on the phone at rick hendrdrick that if its not done right they are responsible for the repair and he said ok. Now i am taking my car to get done properly. Here are some photos after rick hendrick in Virginia boulevard done the work.
jay r
Bumper replacement the process was so easy and straight to the point step by step. They took care of my corvette like it was there own. A++++++ process from the entire Rick Hendricks team.
