Veronica Brown
I had a very disappointing experience with Rock Rentals. I booked a bouncy castle for my daughter’s 5th birthday party. A week before the event, I emailed to confirm and was told everything was set. On the day of the party, I even called an hour before the scheduled delivery to double-check, and they assured me it was confirmed but 10 minutes before the party, no one had arrived. I called again, and the company admitted they couldn’t reach their driver. The bouncy castle never showed up. This was extremely frustrating because we had promised all of our daughter’s friends the castle, and it completely disrupted her birthday plans. Thankfully, I was able to find another company last-minute who delivered within 20 minutes and saved the day. Rock Rentals later told me they would reimburse me and even offered a free rental next time to make up for it. When I tried to schedule for my other daughter’s upcoming birthday they refused to deliver on any of the dates I provided and instead told me I would have to pick up the equipment myself. For a company that failed us so badly the first time, their lack of follow-through and customer service is beyond disappointing. I cannot recommend Rock Rentals. Poor communication, no accountability, and no reliability. Save yourself the stress and book with a different company.
