Mark T Carboni
I cannot say enough great things about the amazing and exceptional service I received. When City Utilities replaced a Neptune meter and extinguished the pilot light on my water heater, the service team responded quickly and professionally to make sure everything was taken care of without delay. What truly stood out was the education and guidance I received from the service staff over the phone. They clearly explained that the Neptune meter was the responsibility of the City of Fort Wayne—not mine—which potentially saved me from a costly and unnecessary expense. That level of honesty and customer care is rare and greatly appreciated. To make things even better, the service staff called ahead to let me know they were available to arrive earlier than scheduled. Within minutes of their arrival, the issue was resolved, the pilot light was relit, and everything was back to normal. Prompt, knowledgeable, honest, and incredibly customer-focused—this is exactly the kind of service you hope for but don’t always get. I highly recommend them without hesitation.
