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Megan Hebertvia Google

3 months ago

My dog LOVES daycare! The staff are so welcoming and warm when we arrive in the morning and he leaves exhausted from having so much fun. My dog has a ton of energy and he's probably a menace during the day, but they always greet us with a smile :) I would highly recommend Ruff Love!

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Lauren Worlickeyvia Google

7 months ago

Unfortunately, one bad employee has ruined two years of positive daycare experience. I had gotten out of work late and had called to inform the daycare that I may be 5 minutes late depending on traffic and was told by the employee that if I was even 1 minute late my dog would have to be boarded overnight. There was no miscommunication. I repeatedly asked the employee to allow me to pick up my dog before 8:10pm due to a work emergency. I was on my way when I spoke to her. Which I reiterated multiple times. The employee kept insisting they had a “doctors appointment” at 8pm on a Wednesday night and there was no possible way she could stay even 1 minute past 8pm and that if I was not there by 8:00 my dog would be involuntarily boarded. I understand having a late fee for a late pick up or having to board if you are unreasonably late, but to have an employee threaten to hold my dog without notice for being 1 minute late is excessive. I called at 7:40pm with plenty of notice that I would indeed be picking up my dog, and was on the way there but was leaving later than normal due to a work emergency and may be up to 5 or 10 minutes late depending on traffic. When I questioned this policy that is not listed anywhere on their website the employee proceeded to become rude and emotional over the phone. She never offered to feed my dog if he had to board, I had to ask and suggest it to her. Luckily I was able to make it before close by 2 minutes and pick up my dog. But when I arrived my dog was more excited to leave and was pulling on his leash to exit and the employee that I spoke to on the phone was rude in person and appeared very angry at both my dog and myself. She proceeded to than yell at me on my way out the door with my dog. I did receive a call from the manager afterwards who was very polite and reasonable to speak with and found out that employee had made up a completely different story about how I demanded to pick up my dog 45 minutes late ect. Despite almost two years of positive experiences with this daycare, I do not feel comfortable leaving my dog in the care of someone who appears to lack empathy and compassion for not only people but the dogs entrusted into her care as well. This employee flat out lied to both me and the owner and can not be trusted with the care of your loved ones. I’d be happy to take my dog back if they had cameras where I could at minimum have the peace of mind that my dog would not be mistreated by a disgruntled employee. I would also feel more comfortable if this person was no longer the one watching my dog. I’m sad to leave an otherwise positive daycare, as a healthcare worker it is hard to find daycare with hours to accommodate long work hours and I think my dog benefited from the smaller size of the daycare. But, this experience with a bad employee has unfortunately lead me to not feel comfortable leaving my dog in her care. The whole experience made me extremely uncomfortable and question how my dog had been treated there prior to this experience. This was by far the worst experience I have had with any employee in any sort of business.

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KBvia Google

8 months ago

Our dog loves it here, she is happy to run in every time. We board and daycare here and have been very happy with the service they provide. Everyone is always so nice!

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andrea McKernonvia Google

almost 2 years ago

Great opportunity for my little buddy to socialize and burn off energy. Great opportunity for me to do errands, clean, etc knowing doggo isn't getting freaked out in the crate or suffering the horror of the vacuum cleaner. Staff is knowledgeable and always gives a run down of how the visit went. Dog is always delighted to go and exhausted when we pick up. He's a very social dog with limited local dog friends so Ruff Love is perfect. The dogs are supervised by behavioral professionals and my pup seems to be less stubborn. Much appreciated. Definitely recommend. After photo. Very chill

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Yulia Rvia Google

about 3 years ago

We had been bringing our golden Mumford to Ruff Love since spring 2014when he was just a little 3-4 months old pup - 2018 prior to moving. We adore this place along with the incredible staff! They treat the pups like their own, know them by name, and are very friendly & knowledgable. + Love the flexible schedule! Thank you for all that you do, you guys are appreciated! Mumford approved 🤩