Amber Shah
I booked an appointment excited to find a new “nail salon home” after moving here, especially since the reviews were so good. I even showed up an hour early because I got out of class ahead of time. When I arrived, I let the woman at the front know I had an appointment and that I was early, but she didn’t ask for my name or try to adjust anything—she just passed me along to whoever was available. I asked for the luxury pedicure and manicure, but the experience didn’t match what was advertised. The pedicure was much shorter than expected (about 30–35 minutes when it was supposed to be closer to an hour), and one of the main reasons I chose it—callus removal—wasn’t even done until I pointed it out. The technician barely spoke to me throughout the service, although she was polite and apologetic when I pointed things out. There were also a few details that made the experience feel less than relaxing. The towel during the pedicure was cold instead of hot as described, and even after I mentioned it, it was only brought back warm—not the typically relaxing hot you’d expect. The overall service just felt rushed. For the manicure, the tech seemed to assume and gave me a simple service. I’m guessing she could tell I was already disappointed, but I really wish she had asked or confirmed what I wanted since I had clearly stated it and pointed it out in the menu earlier. I was also concerned about cleanliness. I don’t believe the instruments used were sterilized—they were not opened from a typical sterilizing pouch in front of me, and the clippers in the dish appeared to have residue on them, which was unsettling. On top of that, the bathroom was not clean, even though it was still early in the day shortly after opening. The soap was extremely watered down, which didn’t leave a great impression. At the end of the appointment, I reminded the front that I had originally booked and arrived early—only then was I asked for my name so they could adjust the schedule. I also didn’t even know my technician’s name until I was about to Venmo her a tip, which added to the lack of communication and overall customer service. Overall, I was really disappointed. The only reason I’m giving 2 stars instead of 1 is because the technician had a very kind, apologetic attitude and was respectful when I pointed things out. I just wish the customer service and overall experience had been much better, as it wasn’t relaxing at all.
