Bri Lipford
We were recommended this spa because of its high ratings and multiple reviews claiming they work well with anxious dogs. Unfortunately, our experience was the complete opposite. We gave this place three chances, and every visit was disappointing. The first two times, my dog left looking like he barely received a haircut at all, yet I was charged $115 each time (not including gratuity). There was little to no noticeable grooming done, which was frustrating but we decided to give them one last try. For the third visit, I specifically requested a buzz cut since the previous cuts clearly weren’t sufficient for my dog’s maintenance needs. About two hours into the appointment, I received a call saying my dog was “highly anxious” and that they could not finish the groom. When I arrived, I was shocked—only two of his legs had been cut, poorly, and my dog was visibly distressed. Despite barely grooming him at all, they still attempted to charge me half the price of a full groom and suggested that I medicate my dog with anxiety medication before returning. For a business that has many reviews on being skilled with anxious dogs, this is unacceptable and irresponsible. Between the excessive pricing, lack of results, and how this situation was handled, I will never return and would strongly caution others—especially those with anxious pets—to look elsewhere.
