Monika Randall
Horrible experience. We booked a session for my son’s 12th birthday. We had reservations for dinner 2 hours after our appointment time since the session was supposed to take 45 minutes. We received emails stating we must arrive 15 minutes prior to appointment. We show up 20 minutes early with our entire crew. The place was very unorganized but they rushed us through the check-in as if we were late. We all check in, and have to stand around without anyone directing us where to go or what to do. Finally someone acknowledges us and shows us where to go. At this point, it’s past our appointment time so we’re wondering when we’ll get to start or if we’ll have time to even finish. We wait another 20 minutes before someone lets us know they’re running 20 minutes late. I think, no problem, we have enough time for the event and to still make it to our dinner reservations. Then. We wait another hour! They move us from one side of the facility to another without even an apology or explanation. At this point, we are going to be late to our restaurant reservation. We continue to wait and finally our party is able to begin. While they’re in their session, several adults who are waiting in our party want to sit because it’s been HOURS and we were told we need to move and make way for other guests. No one apologized or even acknowledged the fact we had no where else to go. I finally asked to speak with someone in management. The manager was the same person rushing us to check in and moving us all around. I voiced my disappointment in the whole experience but it was met with apathy and complete lack of care. Will never come back! Total waste of money.
