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Tarny Burtonvia Google

about 2 months ago

We felt our dog Finley was in good care and was examined and treated in a good time. He was operated on for IVDD that afternoon. He stayed at SASH for 4 nights and we got daily updates on how he was doing and felt assured along the way. The staff were very caring.

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Steven Uzalavia Google

about 2 months ago

We are incredibly grateful to the team at SASH for saving our cat Memow’s life. We brought Memow in as an emergency on Christmas Day in a critical condition. The situation was terrifying for us, but from the very first night, the care we received was exceptional. Dr Dem looked after Memow during that first crucial night, and we truly believe her calm, decisive and skilled treatment was life-saving. We will always be thankful for what she did at that critical moment. Over the following days, Dr Amy continued his care with great professionalism, patience and compassion. She guided us through Memow’s recovery, kept us well informed, and ensured he received the best possible treatment as he stabilised and improved. Today, Memow has made a full recovery and is back to his happy, energetic self. This outcome would not have been possible without the dedication and expertise of the SASH emergency and critical care team. Thank you to everyone at SASH — especially Dr Dem and Dr Amy — for giving our family more time with a cat we love dearly. We will never forget what you did for us.

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eaglewings4101via Google

about 2 months ago

We have been to SASH before and we have always been made to feel at peace and relaxed with the service that we are receiving. Very professional very thorough and kept up to date no matter how long we are waiting. Could not be happier with the results so far at SASH and I would recommend them to everybody. Thank you so much for everything you always do for us and our 4 legged loved ones 🙏🏻

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Melissa Svia Google

2 months ago

Chrissy day, of all days and our caique parrot Batman, woke up with a very yukky eye. With it being Chrissy day, most vets are shut! So we made our way to SASH at Ryde and I can’t thank them enough, for sacrificing their Christmas Day, to help all the animals, who weren’t well. ❤️ The receptionists were kind & friendly and Georgia, our vet, was unbelievably kind, gentle and made Batman feel as comfortable as she could, while examining him. It’s less than 24hrs and the medicines, given to Batman, have already made us see, such an improvement in his personality. Which means they are working and he’s on his way to getting better. I don’t know what we would have done, if SASH wasn’t open. Thankyou Thankyou Thankyou ❤️❤️❤️ Have included a pic of what Batman’s eye was looking like, before we came to SASH. Would highly recommend SASH 🫶🏼

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Dheeraj Kumarvia Google

3 months ago

Update: 20/11. Added a photo of presurgery. VetBoard now looking at our complaint. Original Post Our beloved pet, Hearty, was diagnosed with adenocarcinoma with focal squamous differentiation — a stage 1 cancer that, as we understood, carried a good chance of recovery with appropriate treatment. Following this diagnosis, we were referred to SASH for specialist care. After meeting with the surgical oncologist, we also spoke with the radiation specialist, who advised that if we proceeded with radiation first, Hearty might have approximately six months before the cancer could return, and that surgery would no longer be possible afterward. This information influenced our decision to go ahead with surgery instead of radiation. Before the surgery, I specifically emailed the surgical oncologist to inform them that Hearty was reactive to Methadone. The surgeon replied to confirm that this information had been communicated to the team looking after Hearty. After the surgery, when we arrived to collect Hearty and were handed the invoice, I noticed that it listed four doses of Methadone. I was extremely surprised and distressed to see this, as I had previously advised that Hearty was reactive to that medication and had understood that the care team was aware of this. When we brought Hearty home, the next 30 hours were the most heartbreaking and stressful hours of my life. From around 9 PM on the day of surgery, I wrote multiple emails to the surgical oncologist describing Hearty’s condition, and I also shared videos to illustrate his state. I did not receive any response. Before the surgery, as part of estimates, we were informed that the surgeon was available 24x7. However, when I called SASH after receiving no reply, I was informed that the surgeon was away for the weekend. This left me confused and anxious, as I was not sure why surgery had been scheduled on a Thursday if the surgeon would be unavailable over the weekend. Later that evening, at 8:40 PM on 11th October, I called the emergency department and asked to be connected to the on-duty surgeon. The emergency staff took my details and advised that they would contact the surgeon and get back to me. I did not hear back, so I called again. This time, the surgeon instructed the emergency department to advise me to post a video of Hearty’s condition. The on-duty surgeon later called and advised that Hearty’s symptoms were normal post-surgery symptoms and that it was not necessary to bring him into the emergency department unless he started bleeding heavily. While this provided some reassurance, the instructions still left me extremely anxious and stressed as I monitored Hearty’s condition at home. Hearty’s condition was deteriorating rapidly, and we felt distressed, deeply depressed, and heartbroken, experiencing each hour as if we were dying alongside him. In the treatment discussions and documentation provided to us, I do not recall being made aware of any possibility that Hearty might not survive the surgery. From my perspective as a pet owner, I believed the procedure carried no risk of death, and that understanding played a major role in our decision to proceed. Had I known that there was any chance of such an outcome, I would have reconsidered. Based on our experience, I would strongly advise any pet owner visiting the oncology department at SASH North Ryde to ask the surgical oncologist explicitly about any risk that their pet might not survive the surgery, so that you can make a fully informed decision. I share this experience to help other pet owners make fully informed decisions, to ask detailed questions about treatment options, risks, and post-surgery care, and to ensure that families are prepared for every possibility. This review reflects my personal experience, observations, and emotions, shared honestly to help others navigate these difficult decisions. I Love you Hearty, I miss you 24x7. Remember, I loved you more than your human siblings. I am so sorry hearty for everything. I was helpless... really helpless