SEV Laser

J

Jeena Pvia Google

about 2 months ago

Horrible parking and no validations or designated areas. The place was like a zoo, I felt like the providers were so nice but totally overworked/overbooked. I don’t feel pricing was transparent or fair. It said online free consultation so I bought a package and scheduled the free consultation. I told them before the appointment that it stated online it was free and that I bought a package therefore didn’t owe a consultation fee. They called a woman named Priscilla who did not honor what was on the website and instead charged me the 50 dollars and stated I could use some of it for a one time laser on my happy trail (34 dollars). When I went to do the happy trail which I’ve done previously. I was told the happy trail at sev is below the belly button. Unfortunately I had already shaved the trail above and below my bellow button and they wouldn’t do it. They are stingy about what they offer for laser. The places I went to in years past had such a good attitude and worked with the customers which is how it should be when you are paying so much money for a service and especially when laser can cause damage to your skin. Additionally they are not flexible with refunds if your skin can’t tolerate the laser or if your doctor recommends not doing it or if something simply comes up. Additionally I requested to have the same person do my laser each time because I have sensitive skin and in the past this is what my doctor recommended and it was safer for me, the front desk told me this would be hard to do

H

Hannah Fajardovia Google

3 months ago

Really disappointed with my experience at SEV Laser. They cancelled on me just 30 minutes before my appointment — I was already on my way — and didn’t offer any kind of credit or solution for the inconvenience. I get that emergencies happen, but I wish they handled it better. What’s frustrating is they have a strict 48-hour cancellation policy for clients (and charge you 50% if you cancel late), but when they cancel last-minute, there’s no repercussions. Their customer service is also pretty frustrating — it honestly feels like you’re talking to an AI bot that’s programmed to never actually make things right. No empathy, no flexibility, just copy-paste responses. And to top it off, parking around the location is awful. I’ve tried to get there early to avoid late fees and ended up with an $80 parking ticket. Between the lack of accountability, poor communication, and parking nightmare, I will not be coming back.

C

Crystal Ellsworthvia Google

4 months ago

I purchased a package of six sessions on my legs. Of the six, I felt only two sessions were significant. The 1st and the 5th. Every other session was rushed and I constantly was given confusing and misleading information. They rarely let me choose the specific intensity and there was basically zero improvement on 3 occasions of sessions. It’s clear this isn’t a professional place, kinda a scam. Their business model is questionable with how much they tried to sell me on a monthly membership. If you want value go elsewhere. I spent $900 and got the results of two maybe 3 sessions.

S

Sam Sepasivia Google

5 months ago

Unfortunately, I experienced no positive results (even negative result) after 7 sessions. I started medium/ low amount of hair on my back and after 7 sessions, I was hoping I’d see significant improvement. It’s been 2 months since my last session and I actually have noticeably more hair than when I started which is extremely frustrating. It’s possible it’s specific to my darker olive skin, be aware if you have similar skin tone.

R

Raquel Raevia Google

5 months ago

Super fast, friendly, and knowledgeable staff. It was such a pleasant experience. They explained everything to me and asked if I had any questions before my procedure. They have amazing promo deals and I was in and out within 20 minutes or so. Great, convenient location in La Jolla, as well.