M

Matt Clarkvia Google

about 1 month ago

The staff was very considerate and helpful. I’ve been a client for a couple years and will continue bringing my babies to them . Thank you and I’ll see you guys again soon…….

S

Samantha Whitmirevia Google

about 1 month ago

We brought our pup, Milo, to Seven Hills Pet Hospital for his first set of vaccinations and had an excellent experience. The staff was professional, patient, and gentle—Milo did not react to the injection at all and showed no signs of discomfort. We are very grateful for the high level of care and professionalism provided by the entire team.

S

Seanne Fitzharrisvia Google

2 months ago

I want to start by saying how amazing Veterinarian McDonald was. She truly shows how much she cares about animals and their owners. Her compassion, professionalism, and genuine concern made a very stressful situation much easier, and I am extremely grateful for the care she provided. One of the front desk receptionists was kind and helpful, which I really appreciated. Unfortunately, my experience with the other receptionist—a woman with red hair and glasses—was very disappointing. She was rude, dismissive, and lacked compassion during a time when I was already worried about my pet. The front desk is the first point of contact and says a lot about a business, especially at a pet hospital where people are often coming in for emergencies or emotionally overwhelming situations. Empathy and understanding are incredibly important in that role. I was in a rush trying to get my pet to the hospital and was spoken to harshly for not immediately having my records. After I explained that my pet was already vaccinated for rabies, she attempted to educate me on Nevada rabies law, demanded proof, and stated they would redo the vaccine if I could not provide documentation. This was handled in a condescending manner, with no understanding of the stress I was under at the time. The veterinary care itself was excellent, but the front desk interaction significantly impacted my experience. I hope management takes this feedback seriously, because how clients are treated at the front desk matters just as much as the quality of care provided by the veterinarians.

S

Sophia Biancovia Google

3 months ago

Have been taking our puppies here for years. We started coming here when we got our first dog Axl back in 2018. They’ve always been great getting us scheduled and are always so supportive and compassionate. We live further away now then when we first started going there but it’s worth the drive knowing my puppies are getting the best possible care.

L

Leilani Tiapulavia Google

4 months ago

So after much discussion my husband and I finally decided to part ways with the vet our Peach had been seeing since she was just a pup (due to long distance and time) but wanted to make sure she had the same level of care. I am very happy to say how relieved we were with our experience so far with Dr. Gibbons and Tiffany. They answered all of our questions, were very transparent with their prices and how they would be doing any procedures. Because Peach is now in her granny years, we're glad we were able to find a place that obviously puts a lot of care into their work (and is able to humor us when we know we are being worrywarts).