D W
I chose to go elsewhere for teeth whitening after a very unprofessional experience. On the morning of my appointment, I received a 7 AM text asking for me to give them a call. I called and spoke to Adrienne the owner and she said that I had somehow booked a “face wrapping” service—even though I had confirmed a teeth whitening appointment weeks prior and even sent a screenshot. I was also told that Groupons needed separate confirmation and that their scheduling system was down, so I’d need to be rescheduled. After our call, I ended up calling back with no answer, so I texted the screenshot of my confirmed appointment and said I would keep my original time and use my Groupon later. Only then did I receive a call stating that their system was down again and that they “no longer accept Groupons.” This was never mentioned during the original booking. If that’s the case, why is the Groupon still active? And why is the customer being told to request the refund instead of the business handling their own mistake? To make it even worse, suddenly the system was working well enough to schedule me for the following week—at a “Groupon rate”—but only after telling me to deal with Groupon myself. This experience was inconsistent, unprofessional, and left me with zero confidence in their business practices. I took off work for this, why wait until the morning of and why not be upfront? I will be taking my business elsewhere
