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Mikola Kvia Google

about 1 month ago

We recently visited Skyzone Kitchener (January 2026), planning to use the 60‑minute free passes we had received from work a couple of years ago. These passes have no expiry date and were issued by Skyzone Kitchener itself. Despite this, the staff refused to honor them. Their explanation was simply that they “no longer offer 60‑minute admission,” and since that product isn’t in their system anymore, they wouldn’t accept the passes. We even spoke with the manager, but they still refused—not even offering a discount or any form of accommodation. We drove 1 hour to get there with our kids and had no choice but to buy full‑price admission. Very disappointing experience and extremely poor customer service. We will not be returning to Skyzone Kitchener, and we will be sure to share this experience with others. Definitely never again.

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Sandra Speckeenvia Google

about 1 month ago

Had a gift card given to me as a gift just before covid. I went to use it for my granddaughter’s birthday party. I gave it to my daughter to put it toward the costs. I never used the card and got it from my son one Christmas approx. 7 years ago. It came with a pair of Skyzone socks. The gift card would not register or show any balance. The manager came out and said that the system had changed since covid and it was not recognizing the card. This was very frustrating as it didn’t show any amount expiry date . The young manager said there were comments “restrictions apply” on the back of the card but she could not tell me what those restrictions were. The management is the same apparently. She asked if I had a receipt which I was never given by my son as it was for Christmas. I was frustrated that they had no way of cross checking a gift card them self as they are only purchased at Sky zone. In the end I lost out on my gift card use and they did not return the card. Either my son was scammed when he bought the card by the employee or they have a poor system for their gift cards as not using it immediately should not make it obsolete. The time allotted to use the birthday room is only 40mins and then you must scurry out with all your items food gifts and sit at the crowded front tables with sticky dirty floors. I would not recommend this trampolining for young kids 4 and younger as there is no designated area for this age group and they are running among older fast kids. I will not return due to poor service cleanliness cost and hurried party time and no customer support

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Zoran Kukicvia Google

about 1 month ago

Kids had a blast, great activity for and variety of options. Parents Beware - you might be there for hours :) Supervise younger kids accordingly and ensure they know the safety rules. Bring a refillable water bottle to have handy as going and back and forth to the water fountain is not ideal. Bringing a change of clothes as well, and light athletic wear like shorts or track pants and t-shirts will help as with all the movement it's nice to have breathable and light clothing! There are lockers to store things securely and it costs $3. Glow Zone times are fun with glow in the dark light effects and music!

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Diana Turnbullvia Google

2 months ago

Zero should be an option I have never been treated so terribly in my entire life. After being told to pay extra to help my two year old on the trampoline park - ten seconds into bouncing I was told by an employee that I was not allowed to hold my child on the trampolines - I explained that I was supposed to according to the signage and he told me to leave. I went to the front desk and I was accosted by multiple employees - when I simply asked for a refund since we weren't allowed to jump - I was refused. I had payed for 90 minutes and was not even being allowed to help my son on the trampolines and I did not feel safe not helping him. He had never been on a trampoline before and there were a lot of older bigger kids.thay would not even notice if they knocked him over. After asking to speak to management two women came to the front desk from another store. They apologized but refused to refund. I explained it was unacceptable since we were not able to use the time we paid for - at this point it was already 45 minutes of arguing with employees. My son was upset and miserable and we needed to leave. I dot feel safe letting him bounce alone without help. They offered to only refund half of my fee. Which is absolutely ridiculous. But they refused when I asked to take the matter further - head office or even the media if necessary. She refused and even forced a plastic sign forcefully in my face while I was holding my son... I don't want anyone to experience this ever again..my sons birthday party was completely ruined and they are still refusing to refund my purchase. this place should not even allowed to operate legally. I have video evidence if anyone is interested to know more. Don't waste your money or time on this terrible place.

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Lori Hamiltonvia Google

3 months ago

Visited with a group of families. Not a good experience. No place for snow boots or jackets. People leaving wet boots in hallways by birthday party room. Lot of staff but not very attentive to kids safety. Cafe food is too expensive. Will not visit again.