Edwin Thaves
After being a loyal client of Small Animal Hospital for over 25 years, I can no longer recommend this clinic. Over the past year, the quality of care and service has declined rapidly, replaced by a general sense of chaos and disorganization. * Appointments consistently run 20+ minutes late. * During our last visit, the staff didn't even know which room we were in. * Phone wait times are excessive, and follow-up calls regarding lab results often arrive several days later than promised. My experience with Dr. Neuses has been particularly troubling. Despite being only a few years into her career, she carries an "all-knowing" attitude that leaves no room for client collaboration. * She consistently pushes for expensive diagnostic tests for obscure/rare diseases * She refuses to consider reasonable requests or discuss information from reputable veterinary research. * Her refusal to pursue common-sense treatments based on clear lab findings is actively putting my cat’s health at risk.
