After being a loyal client of Small Animal Hospital for over 25 years, I can no longer recommend this clinic. Over the past year, the quality of care and service has declined rapidly, replaced by a general sense of chaos and disorganization. * Appointments consistently run 20+ minutes late. * During our last visit, the staff didn't even know which room we were in. * Phone wait times are excessive, and follow-up calls regarding lab results often arrive several days later than promised. My experience with Dr. Neuses has been particularly troubling. Despite being only a few years into her career, she carries an "all-knowing" attitude that leaves no room for client collaboration. * She consistently pushes for expensive diagnostic tests for obscure/rare diseases * She refuses to consider reasonable requests or discuss information from reputable veterinary research. * Her refusal to pursue common-sense treatments based on clear lab findings is actively putting my cat’s health at risk.

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Melissa Oliveira Lizvia Google

about 2 months ago

This was my first time at small animal hospital. Dr. Neuses was amazing! She was very sweet and gentle with my cat. She went over all my concerns and sent me home feeling confident in my pets health. All staff was friendly and welcoming. There was a slight delay but it was no issue to me or my pet. He got to soak up the sun in the waiting room. They were apologetic and saw me as soon as they could. Already recommended a friend to come here!

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Ally Berndtvia Google

about 2 months ago

Truly outstanding staff. Everyone, from the receptionist who answered my initial phone call to the tech who did my intake to the doctor who did the exam, to the receptionist who checked me out to the follow up phone call... Every single person was kind, friendly, and compassionate. I was extremely nervous and anxious about the health of my fur baby and they gained my confidence immediately and helped me feel at ease that he was in good hands. Cannot recommend enough.

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Anna Morganvia Google

2 months ago

If you have a cat go here!! My past experiences with the vet and my cat has really stressed me out with getting him yearly care. I just moved to Milwaukee in July and I have been holding off on taking my cat to the vet but Small Animal Hospital has been so caring and loving to my cat and words can’t express how thankful I am for them and their team. If you need a vet for your cat, this is the best place!

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Breeann Polandvia Google

3 months ago

I have been coming here for 4.5 years with my dog. We have never been late, missed an appointment, and have been loyal patients. I made an appointment earlier in the day ( I work 1.5 hours away ) and live ( 45 mins away ), but I am loyal. My dog has two lumps that sprang up seemingly overnight. I left work over 2 hours before my appointment to be safe and was trekking on time when it started snowing, and the weather turned bad, and traffic even worse. I understand doctors have schedules, but sometimes patients are left waiting. The last time I had an appointment, the tech was late, but did I walk out? No? This wasn't a standard appointment. I am concerned about the health of my dog, and there was zero flexibility or compassion from them. I will not continue with this vet - we want a vet that shows compassion, understands that weather, traffic, terrible accidents can occur, and to just turn us away is ridiculous - zero leniency or grace. Sad that Freddy wasn't cared for

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Keri Suttonvia Google

4 months ago

We love Small Animal. We’ve always taken our pets here no matter how far we have to drive. Dr. Nathan Greseth is so patient and kind. Thank you all for excellent service every time. ♥️