Eric
I'm unfortunately very late with my review, but I have to say I received the best service here, than I've ever experienced anywhere else. Not only was the gentleman who helped me very kind. He was also professional, honest and generous with his time. He took apart my phone completely and found that it was not brand new, as I, like countless others, were led to believe by the seller. This Smart & Fix gentleman provided both myself and my insurance company an extremely detailed report of his findings, which allowed me to be fully refunded. I was also able to deter others from being duped by this cell phone vendor as well, by providing a scathing review, with both photographic and written evidence that he was selling refurbished phones in their original packaging with apparent Samsung phone seals. Without the due diligence of this gentleman at Smarts & Fix; not only would my insurance not cover this faulty device, but many more people would buy expensive phones from this online swindler thinking they were new, like myself. Thank you Smart & Fix. I wish more companies treated their customers like you do. I hope you get much more well-deserved business.
