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Allyson Bryantvia Google

2 months ago

Absolutely FANTASTIC service! They are good honest people and do high quality work! I’ll never take my vehicle anywhere else. They have incredible customer service! Highly recommend!

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Keith Ottvia Google

2 months ago

Not real happy with SMI. Our first time having work done there. Asked to have heat diagnosed and repaired, asked for oil change,asked to fix tire pressure sensor, asked to diagnose radio (not working). Was told that it would be 170. to diagnose the radio and we agreed to that price. They called and said that the estimate would be 866.oo. and also they could not fix the radio and recommended a place to take it. I said go ahead with the other work. After they called and said it was done we went to pick it up. They replaced the air flow actuator flap (which I told them I suspected was the problem, a 241.oo part ?) Which fixed the heat. They changed the oil 109.oo . They did not fix the tire pressure sensor giving the warning light even though it is plainly listed on the repair order. And I wasn't informed that they weren't going to do this when he called and gave me the quote for the repairs. So I thought that that was part of the 866.00 estimate. But when We went to pick the car up found out that the tire pressure sensor had not been repaired. Also when we first asked about fixing the radio we were told it would be 170.00 to diagnose ( which they did not charge us for I will say) but we were later told that they didn't even work on radios which was perplexing considering that it was one of the items we wanted to address. So basically we paid 241.+ 109. for a part and an oil change, which means about 600.00 in labor I guess. Then after we picked the car up and paid they called and told us they they would give us a break on the price of fixing the tire pressure sensors........and I later called him back and told him we could get that done even cheaper than their price at Ken Towery (I called and checked) to sum up, very high cost for so little done....we are not happy with SMI ......we do not recommend.

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Nadinevia Google

3 months ago

I chose SMI because they had good reviews and gave me the best quote for an expensive repair I needed on my car. They deserve every one of their 5 stars! They did the work for the price and in the (fast) time they promised, they clearly explained the other issues they found on the car and charged a very fair price to fix those things, they were super friendly and very accommodating. Taking your car in for expensive service is never fun, but SMI made it stress-free and easy. And most importantly, the car runs great now! I will definitely use them again next time I need any car work!

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Teresa Willisvia Google

4 months ago

So thrilled. I’ve heard about SMI for years and finally took my car there. The prices were great. The service was quick and the people were as friendly as could be. Will definitely be back.

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Ian Grayvia Google

11 months ago

Our first service experience outside of the dealership with our audi q7 and i can say without a doubt we won't be taking anywhere else for repairs in the future. Our service advisor Jeff was very friendly, knowledgeable and communicative throughout the repairs. And the cherry on top of their excellent service was that they saved us thousands off of our original estimate from the dealership. Thank you SMI! We will do business again! (Just hopefully not too soon lol)