Bryan Owen
A few years ago I decided to begin to give my daughter and my wife identical pieces of jewelry each year for Christmas. They enjoy wearing the same pieces from time to time and it has helped my daughter, who is now 23, build a small collection of her own. They absolutely love it and it brings me so much joy to do. I have always shopped for the pieces in person but it’s become more and more difficult. The process, the inventory (again I need two of the same piece), the customer service, return policies, and the overpricing of items have all become increasingly more of a challenge. I decided to take another approach this year. After researching the internet and “asking GROK” I reached out to Steven Singer Jewelers. I was able to view a large number of pieces online and when I had decided on the item I was interested in I called. Kim answered the phone and I told her my situation. She was friendly, helpful, and incredibly knowledgable. I talked through what I was looking for and she suggested a couple of addition pieces that I should look at before I decided. This wasn’t an “upsell”. Some of the item she had me look over were less expensive than what I had decided to buy. She simply wanted me to see all the options that fit my need. I decided on a piece, it was different than the one I initially saw on the website, and I asked if they had two. She responded by saying that she had only shown me pieces that their inventory was more than one because she knew that I needed two. WOW, she had listened to me in the beginning! That is a lost art these days! I completed my purchase over the phone. Kim was very clear with the shipping process and the return policy. She was amazing! The items came quickly and were just as beautiful as they looked online. This experience was incredible! Outstanding service all around. Thank you Steven Singer Jewelers and thank you Kim. I will see you guys next December when I do this again. Bryan
