Joann Allard
I had to cancel my appointment due to being sick. I understand how inconvenient last-minute cancellations can be and I’m always very mindful of that. However, the person I spoke with was rude on the phone and insisted on charging 100% of the service fee despite the circumstances. Illnesses do happen, and how a business handles these situations matters. If you want to retain long-term clients, empathy and professionalism should be part of the experience. Unfortunately, that wasn’t the case here.






