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Farhad Ibrahimzadevia Google

6 months ago

The staff performed tire service on my car without consulting with my tire insurance provider, thus forcing me to pay for the service out of pocket instead of it being covered by the insurance provider. They also do not keep a regular stock of black wheel weights which ruins the esthetic of premium cars.

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Thiago Fontevia Google

7 months ago

This shop is dangerous. The old man who quoted the service and charged me for the work done is EXTREMELY rude and impolite. I took my car to the shop to have the brakes checked and asked if it was possible to remove some scratches caused by the windshield wiper blades. They charged me an exorbitant amount to replace the brake pads and rotors unnecessarily and created new scratches on the entire windshield. I can't understand why an employee would ruin an entire windshield with new scratches everywhere for no reason, this is unacceptable. If I would have read all the bad reviews here before none of that would have happened so be advised NOT to come to this terrible shop. Btw I wonder where is the management?

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Rachel Dimberiovia Google

8 months ago

I'm concerned with the work and performance of Sullivan tire. They have caused more damage to my car than good. I had to take my car to another shop to repair the issues they created. I would recommend going somewhere else if possible. Sullivan tire please do your customers better. They deserve better.

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JC Robertovia Google

8 months ago

Had new tires put on last year at Sullivan Tire and went back today an alighment and my complimentary tire rotation. Just before the visit, a strange noise started coming from the rear of the car—something completely unrelated to the scheduled work. Matt and the team didn’t miss a beat. They quickly diagnosed the issue and had everything taken care of within a couple of hours. The turnaround time was impressive, the price was more than fair, and the level of service was top-notch. Matt was incredibly helpful, professional, and kept me in the loop the entire time. A++++ across the board—for service, pricing, and customer care. Highly recommend!

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Weicheng Daivia Google

9 months ago

Service is good (why I leave at least one star) but way too expensive. They charged me $2200+ for 4 brake rotors & pads, and 2 calipers. Goodyear only needed $1200 on the quote. I had to accept the price because my brakes are shaking. In $2200+, $1144 are parts and $950 are labors. I don't know what sort of labors they have, maybe someone with diamonds and golds.