Nyla Poche
We had a consultation with Surgi’s Heating, Cooling & Plumbing and met with Tory Sonnier, who was honestly such a pleasure to work with. He was very sweet, transparent, and took his time explaining everything thoroughly. Even though it didn’t work out for us getting a new unit, I truly appreciated how detailed and patient he was in explaining why their company would be a good option and how their systems are more efficient. What really stood out to me was when I showed him a quote from another company; instead of brushing it off, he took the time to explain the differences and why Surgi’s approach might be better long term. That level of professionalism and respect meant a lot. Unfortunately, we weren’t able to move forward due to financing. It seems their financing options don’t really cater to people in the 580 credit range or below, and financially that just didn’t work for us at this time. Because we truly need a unit and are willing and ready to make changes, we’ll have to look for a company that better fits our current financial situation. That said, Tory is a stand-up guy, and based on our experience, this company is very knowledgeable and transparent. I’d absolutely recommend them to anyone who fits their financing criteria.
