SF
Sydney Furniture Factory
Crafting Comfort and Quality for Your Home, Made Locally in Australia
4.4(5 reviews)
$$
retail-store
retail-store
Handcrafted, made-to-order furniture pieces tailored to your specifications and style preferences.
Wide selection of high-quality sofas, including large family-sized options and custom configurations.
Specialized electric lift chairs for enhanced mobility and comfort, with professional setup and support.
Curated range of home improvement items and accessories to complement your furniture purchases.
Punctual and friendly delivery services, including removal of old furniture and careful installation.
Knowledgeable staff providing attentive, pressure-free guidance to help you choose the right furniture.
Crafting Comfort and Quality for Your Home, Made Locally in Australia
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Sydney Furniture Factory is a premier furniture store and manufacturer located in Campbelltown, NSW, offering a wide range of high-quality, Australian-made furniture. We specialize in custom orders, including sofas, lift chairs, and home goods, with a focus on durability and style. Our knowledgeable staff, like Jacob and Michael, provide personalized service to help you find the perfect pieces for your home. With a 4.4/5 rating from satisfied customers, we pride ourselves on professional delivery and exceptional care, making your furniture shopping experience seamless and enjoyable.
My beautiful friend Barbara, who is living with Multiple Sclerosis, recently purchased the Dalton/Utah 4 motor electric lift chair in leather from Sydney Furniture Company, and the entire experience was nothing short of exceptional. From the very beginning, Michael, one of the sales representative was absolutely magnificent. He was patient, friendly, knowledgeable, compassionate, and genuinely caring. He took the time to explain everything clearly, ensured the chair was perfectly suited to Barbara’s needs, and never made us feel rushed or pressured. His professionalism and kindness truly stood out. The rest of the staff were just as impressive, friendly, helpful, and welcoming at every step. Delivery day was just as wonderful. The delivery team, lead by T, were fantastic, punctual, cheerful, respectful, and incredibly helpful. They handled everything with care, removed the old heavy couch, set up the new lift chair perfectly, and made sure Barbara was completely comfortable before leaving, she was that comfortable she didn’t want to get off. Their warmth and friendliness made what could have been a stressful moment an absolute pleasure. Their lift chair itself has made a huge positive difference to Barbara’s comfort, mobility, and independence, and we couldn’t be happier with the quality. It’s rare to find a company where product quality, customer service, and genuine human care all come together beautifully. Sydney Furniture Company exceeded expectations in every way. Highly recommended especially for anyone needing lift chairs. Thank you to Michael and the entire team for such an outstanding experience. Tony from Melbourne & Barbara from Bondi in Sydney
Moving to a new place and looking for new furniture can be hard at times specially a really good couch for your new home. We came across this warehouse full of options style and quality. Our first visit this guy Jacob was very attentive and knowledgeable very clear with all the details that we wanted know. Didn’t pressure us on buying anything. We return 5 days later to purchase the one couch that we like and can accommodate our family. A 6 seaters couch and again Jacob with his warm welcome and assistant he made the process easyer . He stay back for 30mins after work hours to help us load all the boxes. We want to thank you Jacob for your service and professionalism in your work. I can 100% recommend this shop to any one looking for any style of couch this Xmas. Thank you again 4 Nursery Road , Campbelltown. God bless
The product we purchased from Sydney Furniture Factory was good quality, and for the price we paid, that’s what we expected. The sales team initially came across as very friendly and helpful, which made us feel confident about buying from them. Unfortunately, that changed the moment we needed to make an adjustment to our order. Their attitude shifted noticeably, and we were met with unhelpful responses and a tone that we didn’t appreciate. It felt like the friendliness was only there to secure the sale, and once that was done, the customer service became a different story. For this reason alone, I won’t be recommending Sydney Furniture Factory. Good products mean very little when the service doesn’t match. Added after response from store: We decided after one month to change our order because we didn’t think the sofa would fit — and we were right. When we called to make the change, we were told there would be an extra charge. When we asked why, we were told the sofa had already been made, yet we still had to wait 16 weeks for delivery. Your response now, combined with the attitude we received, is exactly why we left the review. My advice is to take this as genuine feedback and reflect on how customers are spoken to. Even in your response here, the tone is still unnecessarily defensive. By the way, the 2.5-seater sitting in your warehouse is a standard piece of furniture — even a below-average salesperson could sell easily. So please don’t imply that your business is somehow disadvantaged here. It’s unnecessary.
The staff are very professional will go out off there way to help in anyway. The lounges are great quality and will make to order when possible. Highly recommended. Ask for Michael.
ordered an australian hand made piece from SFF. fantastic experience from the sales guys, lounge arrived quickly and the delivery service was quick and easy. my fiancé and i are extremely happy.
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