Marion de Koning
We were quoted 2,200 to replace a circulation pump on the water heater to diminish the time for water to get hot. Seemed extremely high to me, but hubby signed off on it, so there we were. Plumber came back the next day, installed the thing in about 30 minutes, after showing up two hours later than the time frame quoted. Turns out nothing worked. Called the company and another plumber came out who adjusted the pump. Still nothing. He then determined that he needed to come back with supervisor and it turned out that the pump was wrong, the setting was wrong, everything was wrong. Finally, on the fourth visit after me spending several days changing my schedule so I could be home, the new pump was installed. The supervisor had the gall to charge me an additional 525 to pay for the second plumber. I will never, ever work with this company again after having to pay 2,725 for a simple pump replacement. I feel totally ripped off!
