user68
If I could give 0 stars, I would. I was a loyal customer until they completed an unsolicited inspection and claimed I had subterranean termites- something I later found out I never actually had. At the time, I already had an active drywood termite contract with them. Because of this, my actual drywood termite issue went untreated for an entire year before I realized what had happened. Trying to speak with management has been incredibly frustrating. They don’t provide direct contact information and instead route everything through the main Terminix number, which makes it difficult to get real support, accountability and follow through with complaints. I’m still trying to get my money back after being misled into paying for a service I didn’t need. Overall, this has been a very disappointing experience- poor customer service and a lack of transparency.
