Julie Koidin
Amy and Cathy at the south park meadows locale checked me in and although I’ve been here before and although I showed them that my excellent insurance is already at the out of pocket maximum and although I showed them that they are reading my insurance card incorrectly they insisted on collecting money from me and the wrong amount as I dont have a co pay. Cathy refuses to talk to my insurance. I call my insurance and the insurance wants to speak to the site ladies but the site ladies refuse to speak to my insurance. I ask for a manager. No manager on site. Then I ask for the number for my insurance to call and Cathy gives them the number where we are - And not billing or wherever to get it straightened out. Stupid. Insurance calls site then site gives them billing. Puts my insurance on hold for over 30 min. And billing never answers the phone. So then I ask if I pay the blackmail fee which is totally incorrect if I can get my money back so that I can be seen while my insurance company straightens out the billing. They say yes but another 10 min goes by and insurance still can’t reach billing in their eternal hold. So what does that mean if insurance can’t reach billing for an hour? A complete nightmare for the patient if there’s a billing discrepancy. Totally maddening when one is at urgent care and not feeling well to have to go thru all this. I will never ever be back. Came here because they were great the first time I was here. Expect to pay some made up amount and not have any manager on site nor any recourse if you are billed incorrectly. Took myself across the highway to Coventra Urgent care and in 2 minutes was checked in.
