Expert advice from staff to find products tailored to your skin type and needs, including allergy-sensitive options.
Custom gift baskets for occasions like sympathy gifts, with help selecting items based on preferences and budgets.
Hands-on trials and explanations of products like aloe skincare lines and mango body wash to ensure informed purchases.
Access to cruelty-free, sustainably sourced cosmetics, perfumes, and body care items in a well-presented store environment.
Friendly, knowledgeable assistance focused on your needs rather than sales, as highlighted in 5-star reviews.
We entered on 31/1/26 at around 0930 and was greeted by I think Shagra? I put the time and date to ensure my compliments are received for the right store employee. She was absolutely amazing! I spent $135 as a result of her passion and knowledge. The store was well presented and it was actually fun to shop and learn about the products and what they do. I’ve never spent this much in a body shop store before.
We were served by an absolute amazing young lady Sophie. Sophie was very helpful, knowledgeable and a wonderful personality. Thank you for an amazing customer service experience.
I don’t often post reviews of places I go, but I need to say that Nettie who works here is absolutely fantastic and it was some of the best customer service i’ve ever had. I was creating a sympathy gift basket for a family who’s dad/husband had recently passed away and Nettie was incredible. She walked me through many different options and was able to accommodate different allergies and preferences. The things I ended up getting were perfect and that was all thanks to Nettie. This is a wonderful shop with incredible staff
Great store with lots of nice hand creams, perfumes, and body care items. Very friendly and helpful staff. Their aloe skin care line is excellent as is the mango body wash.
The best customer experience I have ever had!! The lovely Emily was so incredibly knowledgeable. She spent so much time with my friend and I, making sure we left with all of the information we needed. She took us through all of the products best suited to us and was genuinely more concerned with giving us the right products rather than making a sale. So incredibly impressed with her depth of knowledge and genuine pleasure and pride she took in her job. Can’t recommend the staff or shopping experience enough.

Ethical beauty with a personal touch – your Canberra destination for natural skincare and cosmetics.
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Located in Canberra Centre, The Body Shop offers a wide range of ethically sourced, cruelty-free beauty and skincare products. Our friendly and knowledgeable staff, like Shagra, Sophie, Nettie, and Emily, provide personalized consultations to help you find perfect items for gifts or personal use. From aloe skincare and mango body wash to hand creams and perfumes, we focus on quality and sustainability. With a 4.6/5 rating from 55 reviews, we pride ourselves on exceptional customer service in a well-presented store.
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