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Wendy Tysingervia Google

about 1 month ago

Brent Huser with Pet Stop Huntsville is fantastic to work with. He always gets back to you when you call and is incredibly quick to help. Anytime we’ve had an issue, he’s resolved it promptly and professionally. Brent truly goes above and beyond every time. The product itself is great, and the customer service is even better. Highly recommend!

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Lynda Lamitievia Google

4 months ago

LaDawn Edwards, the owner of The Dog Stop, in Huntsville, AL. recommended a cool toy for Dottie, my Australian Shepherd puppy. I needed something to entertain her especially to keep her busy so I can enjoy my morning coffee undisturbed. It works. Dottie liked it right away & it’s near 3 weeks use & she still enjoys it! We love it!

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Jessica Honeyvia Google

5 months ago

I just picked my dog up and noticed he has a cut under his eye. Update: My dog has a scar and the staff couldn’t offer an explanation as to what happened other than he “might” have caught it on something in the kennel. I guess their facility having something exposed sharp enough to scratch his face, didn’t warrant any kind of reimbursement. Just some lack-luster apologize. I paid $300+ to have my dog come back with a permanent mark on his face. If you choose to board your dog, I recommend you choose a boarder that doesn’t have sharp things sticking out for your dog to nick themselves on. Also they’re going to charge you the full price even if you picked up your dogs a day early.

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Kippi Schnellervia Google

8 months ago

Do not send your dog here!! They left a jumping pad next to a fence & he managed to jump over it, hurting his paws & hitting his head on the concrete below. He is a rescue & broke his paws as a puppy, & should not even jump off a standard bed. He was limping due to his fall & later also had terrible diarrhea! Clearly the workers were negligent & then acted as if this incident was nothing, did not call, blew it off, & said “he was fine.” Absolutely do not recommend! If you want to keep your dog safe & well taken care of, please avoid this place at all costs!

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Tiffany Welfordvia Google

almost 2 years ago

Where do I even start? If I could leave 0 stars I would. I am only writing this because it’s been on me and my husbands mind forever. Back in Dec 2023 we boarded our dog River with the Dog Stop for 10 days (Travel). We had boarded him here a couple of times (he came back sick one of those times) and there was no severe issue so we decided to board him again. This time we came back and he was almost unrecognizable. He had lost a significant amount of weight (10-15lbs) and was extremely skinny. We asked why he looked like this and they said they were feeding him .5 cups A DAY because they thought he had “digestive issues” because he was using the bathroom a lot. This was probably because he was eating their brand of food, but nevertheless you don’t switch a dogs serving from 2 cups a day to .5. Not to mention our dog has bad anxiety so we gave them 3 of his pills for grooming purposes only. They only groomed him once so we should’ve had 2 left right?? No they used all 3 because he is high energy and they didn’t feel like dealing with him. Also, the “trainer” lady there referred to him as a “crackhead” which is out of line. Long story short, DONT TAKE YOUR DOG HERE!!! Before and after pictures below