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The Pet Wagon Hotel
Where pets vacation with love, safety, and daily photo updates!
5(5 reviews)
Business
$$
Where pets vacation with love, safety, and daily photo updates!
The Pet Wagon Hotel in Durham, NC, is a premier pet care facility offering exceptional daycare and boarding services for dogs and cats. Our dedicated, animal-loving staff provides personalized attention, supervised playgroups, and behavioral support in a clean, safe environment. We go above and beyond with daily photo updates, special care for senior pets, and extra touches like baths when needed. Trusted by pet owners with a 4.8-star rating, we ensure your furry family members are happy, healthy, and well-cared for.
No photos available
Supervised playgroups with staff monitoring, behavioral improvement, and photo updates during visits.
Overnight stays with daily photos, clean accommodations, and personalized care for dogs and cats.
Specialized attention for older pets, including medication management and gentle handling.
Staff-assisted training to improve play manners and address specific behavioral concerns.
Complimentary or optional baths to keep pets clean and fresh, especially after incidents.
We have an older cat that requires special care, and they were excellent with her. She's usually pretty particular about the company she allows, and from all accounts she was delightful with them, even better than we are accustomed to at home; which pictures, sent to us daily, seem to corroborate. This left my wife and I very happy with our experience, and I very much see us trusting them with our pets in the future as well.
We are so grateful for the Pet Wagon Hotel! The daycare service is amazing and so helpful when my partner and I both have busy days. All the staff members are fantastic and our dog loves coming here!
Phenomenal day care and boarding. Knowledgeable & friendly staff. Madeleine, Katelynn and Melissa in the front desk are fantastic & helpful. Our yellow lab puppy Olive is always excited and happy to go in. You receive daily pictures of your dog (even on weekends) when your pet is boarded. María and Juan (owners) are not only skillful animal trainers and lovers themselves, but make sure they train and hire competent and animal-loving workers as well.
I relocated to the area a few months ago and found the Pet Wagon from positive Google reviews. My dog is normally very vocal if he is distressed in any way and displayed unwanted behaviors at home when he had a bad boarding experience at a different facility- however, he is always relaxed when I pick him up from the Pet Wagon, which reassures me he is content and well taken care of. The staff is professional, communicate well, and are great about sending pictures, even when he’s just there for a few hours for daycare which is much appreciated!
I’ve been taking my German shepherd Bennett here for over 2 years and have only positive things to say. After changing jobs I tried a few other dog daycares out of convenience - Pet Wagon is by far the best and the only place I’ll continue to bring him. They take extra measures that go above and beyond & show they really care about safety, your animal and every animal that’s there. Based on my experiences, I’ll share a few things I think would be helpful to other dog owners and what makes Pet Wagon stand out. 1. This was the only place that would accept him without being neutered after 8 months old which was important to me being that it’s not recommended for his breed’s health to be neutered that young. 2. The dogs are separated into specific play groups and closely supervised with an appropriate dog to staff ratio. I’ve seen other places have many large dogs in an enclosure, sometimes with 1 person monitoring all of them. 3. They don’t just “watch” the dogs play - they put in extra effort to improve less than ideal behaviors included in each visit. I noticed an improvement in Bennett’s play manners soon after he started going. When I struggled with other behaviors at home and reached out to discuss training options, Maria patiently listened to my concerns and came up with a plan for additional measures while at daycare/boarding until he could get formal training. 4. My dog doesn’t come home dirty or stinking like a kennel. Other places would send him home covered in mud, dusted in dirt to the point his black coat looks brown, or smelling so bad I’d have to wash him that evening. The Pet Wagon has even gone out of their way to give Bennett a full bath after an upset stomach episode so he was nice and clean when I picked him up, bless them for that. 5. They text the CUTEST photos which I especially appreciate when he’s boarded. I’m always reminded he’s in a good place and being well cared for. Thank you to the owners and staff for providing a safe and loving environment at the Pet Wagon. B and I appreciate you!
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