The Phoenician Spa

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Sandy Dorseyvia Google

20 days ago

I visited the Phoenician Spa a few times. It has changed for the worst over the years. The spa area was very crowded. I had to wait for a shower, the jacuzzi area which I usually enjoy, was filled with too many loud people. They used to allow a certain amount of people and it kept the ambiance relaxing. The towel disposal area was overflowing with dirty towels and with only 2 staff managing a crowded room, it felt more like a local gym. They need to hire more support. I had the Signature Facial and it felt rushed. The facialist was lovely but with only 50 minutes including the 2-add ons didn't feel like enough time. My hairline was shaved into unfortunately. Pricing was also unclear. The website lists the offerings, but later was confirmed, that the price varies (similar to airline tickets) during peak season. Had I known I would have made a different choice and chosen a hydra facial or one with a deeper impact on the health of my skin. I ended up paying close to $500 with the mandatory 20% gratuity required in advance before you even enter. I'm so disappointed, won't be back.

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A avia Google

2 months ago

I love this spa, I return every year although it is pricey. I had a facial with Andrea and it was one of the best facials I have ever had. I love that they offer hydra facial and biologique recherche facials, the two best brands for results. My only complaint is that hotel guest spouses at spa should be able to come To the pool as a guest if not getting a treatment to have lunch.

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Shalagh Huntervia Google

5 months ago

I had an amazing massage by Bri. Definitely no complaints there and the massage table was one of the most comfortable I’ve ever laid on. The amenities were just ok though. Could only use the spa rooftop pool which had no shade and a lot of rust everywhere. For the cost of the service we should be able to go to the regular resort pool area as well. They did give me a complimentary champagne for my birthday though. Overall it was a good one time experience.

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Madison Boydvia Google

about 1 year ago

The property is beautiful and the spa is very clean and the amenities are great. The views of the mountains were stunning. I did the relief spa with a scalp massage add on and the massage was one of the best ones I have had. However, I feel like the concierge/ front desk people were not very friendly. The service at the rooftop pool could have been better, and some of the tables were broken near the lounge chairs. The pool area looks kind of tired and it could use some revamping. The servers did not have any attention to detail and took a while to bring drinks, they also did not pour the water. The food wasn’t great by the pool either. For this spa to be considered “luxury”, and for the prices that guests are paying, the service all around should have been top notch. Unfortunately, this was not a five star experience like it was advertised to be.

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Sebastian Mavridesvia Google

over 1 year ago

What an experience this was. Outstanding massage service, excellent amenities and over the top concierge and staff attention to detail. This was the most extraordinary spa visit I've had yet and I will most certainly go back! Thank you to the staff that made my day so special!