The Spa and Sauna Co. - San Jose - Home of Hot Spring Spas

After many months of research, I pulled the trigger and bought a Sauna from an online store. Long story short - customer service was horrible and I had to dispute my charge, after many attempts at contacting them. I learned. I bought a Tylo Sauna Hybrid from Liam and Ryan here locally. Great advise, great conversations in guiding me. YES, they were more expensive than online versions of saunas, BUT I knew exactly what I was going to get. I also knew I would not have to assemble or try to assemble this on my own as well as I had local support. They delivered quickly. 4 guys put this together and placed and got it operational, all very professional. The sauna is so awesome! We love being able to switch between infrared and traditional. It simply works. And it feels so high end having this in my house. We love it. Thankful to buying local and the kind service from the entire team. I should have bought my hot tub from them, but I did not.... hindsight is 20/20. Do yourselves justice - and buy local where you can ask questions, feel and touch.

Great service, I was having trouble with getting my unit to work , Jessica was very helpful, knowledgeable and directed me to get the problem fixed without an expensive service call.

This company sells great products and delivers outstanding post sales service. We purchased our Hot Spot SPA from The SPA & SAUNA company 14 years ago in 2011 and have used it 3 or 4 times a week ever since. Had to replace the cover a couple of years ago but otherwise have had no other problems until last week when we opened it to discover it half full. When we opened the service panel we saw water leaking from the heater. I called Ryan at SPA & Sauna and told him it looked like I needed a new heater. I half expected to be told that this SPA had been discontinued and best to just replace it. Nope, that afternoon I received a call from Doug, the service technician who scheduled a service call for the day and came out and within 20 minutes had replaced the failed heater component and was refilling the SPA. Did not even have to replace the heater. In my book SPA & SAUNA is old school, they sell terrific products and stand behind them way past any warranty period.

We bought a spa through Spa and Sauna and I don't know where to start on how disappoinging our experience was. The best way to describe our experience: Imagine you spend tens of thousands of $$ on buying an equipment and you simply get it dropped into your drive way. Our experience was similar to buying a luxury car just to learn that tires were not included. Let me go into the details. We bought a Spa that as over $20k. However, all that was include was for them to drop it into our backyard. No electrical installation, no startup, nothing! As I told them, I would have at least expected them to include the electrical installation as an option. I would have happily paid for it. But, no. That is not an option. I had to scramble to find someone to do that for me. And, of course. local electrical companies don't know the details of what is needs. So, it took me three visits from an electrician to get that to work. But, that is not all. Starting up a hot tub requires some work. And, they don't even give you the instructions!!!! I had to watch a bunch of YT videos and eventually called a local Hot Tub maintenance company. To be clear, that is totally unnecessary, but you will need to go so far because of how bad their instructions are. Honestly, this is the worst service I have experienced for a device that is worth as much as tens of thousands of $$. I would not recommend anyone to buy anything from this company.

We visited this store back in early January on a Sunday. We were ready to pull the trigger on a tub if the price and customer service were right. When we walked in, it took a bit to have a sales person approach us. This was fine, as we wanted a chance to walk around first before speaking to someone. The showroom is nice and easy to navigate. Most tubs have the details posted. We basically knew the tub we wanted, the HotSprings Flash. My in laws paid $12k for the same make/model up in another county. So if that price could be met, we would have paid cash that day. The sales person was nice enough that helped us initially. However, he didn't seem very genuine, but he's in sales..so I get it. We also didn't feel like he took us seriously as buyers. His loss, we were prepared with cash. We had to chase him back down to ask for a quote and he seemed inconvenienced. The "quote" initially didn't contain the details, just the hotsprings website. Upon emailing back, he did attach a quote. It came in about $16k. My in law's dealer said he couldn't sell to us due to distance, but the $16k was robbery. It doesn't seem like this store negotiates and the commission is crazy. The next weekend we checked out a delear in Morgan Hill and he sold the same tub to us for the $12k. $4K instant savings. Be sure to shop around and don't tolerate not being taken serious as a buyer!!