Courtney Jeffcoat
My massage with Keesha was phenomenal — one of the best I've ever had. I will return based on the proximity to my home and quality of massage. Nevertheless, the facilities and overall experience at the spa will cut my frequency of visits from potential monthly to a single yearly, and are the reason for the mediocre rating. The atmosphere is cold and sterile, more like a doctor's office than a luxury spa. Plus, the only quality amenity is a sauna, and it offers no bells and whistles such as Himalayan salt, infrared, or light therapy. Could have been in an LA Fitness! Specifically: - easy wins: raise the temperature (hard to relax when it's frigid) and provide cozy throw blankets in the lounge (it's so sterile!). - fake flowers and beat up plastic cups felt really cheap. Also, the snack and tea game is WEAK! - robe hooks in the shower and restrooms are too low. Hung robes drag the ground and get wet. Ewe! - everywhere I went someone's personal effects were left behind, and the spa was pretty empty, so this felt gross. I think this is a combination of attendance and client disrespect based on the overall clinical vibe. - the steam room does not work well--feels like a large cold shower room with no shower. The shared eucalyptus spray is weak and sticky and overall making it feel more gross and cheap than luxurious and therapeutic. - there are no private changing areas. - the shower drain smelled like sewage. - co-ed pool and whirlpool is indoors and highly chlorinated. - full-clothed guests were regularly toured through, speaking loudly with staff. Guests should be passed to an attendant and voices hushed, with conversations directed to the locker area or check-in. - overall, spa needs to be updated to 2025 standards of luxury and wellness, but has a lot of opportunity to shift the experience now with low-investment enhancements.
