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Thomas Levittvia Google

about 2 months ago

Facilities are great but unfortunately I won’t be able to recommend the place. I went to workout and my membership bracelet didn’t work. It was explained to me that the monthly membership I had was no longer available and I needed to move onto a 6 month membership. This doesn’t work for me as I work away regularly and it can only be paused in single calendar month blocks for a fee of £25 per paused month. When communicating with the assistant manager about this I was accused of being aggressive and told I had an unacceptable tone to my voice. I was simply making my distaste and irritation clear and was using direct and polite language. They simply wanted me to buy the 6 month membership or disappear and stop bothering them. I was also accused for some reason of not believing they were the assistant manager, which is a little bit odd as I made absolutely no reference to their title whatsoever. The new policy is elitist and not inclusive.

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Paul Allievivia Google

12 months ago

Really pleasant staff, almost helpful to the extreme! Good facilities consequently a popular spot with locals and visiting guests.

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Mohammed Banyhaminvia Google

over 1 year ago

Short story. Lovely staffs, family-friendly atmosphere, very clean, and nice. 100% be back here.

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M Mvia Google

over 3 years ago

I was gifted a Thorpe Park day spa voucher, and found that the pool, sauna, and steam room facilities were great, but unfortunately the relaxing visit that was promised was far from true. Perhaps I visited on a particularly busy day (Friday), but families splashing and shouting in the pool, a group of guys filming others on their phones and taking selfies pool side, and a group of women in the outside area playing music on their phones and vaping made it far from a peaceful spa experience. Essentially it's a busy hotel pool area used by a wide variety of patrons, which is fair enough, but it's a stretch to call that a spa-like experience deserving of a spa price tag.

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Jennifer Williamsonybjkvia Google

over 4 years ago

Have been there 2times since Coronavirus lock down it's all around run and adheres to the rules you should book something like 2/3days ahead of time stay safe