Thomas Levitt
Facilities are great but unfortunately I won’t be able to recommend the place. I went to workout and my membership bracelet didn’t work. It was explained to me that the monthly membership I had was no longer available and I needed to move onto a 6 month membership. This doesn’t work for me as I work away regularly and it can only be paused in single calendar month blocks for a fee of £25 per paused month. When communicating with the assistant manager about this I was accused of being aggressive and told I had an unacceptable tone to my voice. I was simply making my distaste and irritation clear and was using direct and polite language. They simply wanted me to buy the 6 month membership or disappear and stop bothering them. I was also accused for some reason of not believing they were the assistant manager, which is a little bit odd as I made absolutely no reference to their title whatsoever. The new policy is elitist and not inclusive.
