CM
I have good things to say and some not so good things. Everyone there was friendly. However, I have had two pets fixed elsewhere where phone calls were provided midway through the day with updates. When you have someone sign hundreds of dollars in liability waivers for potential risks, a simple call to confirm things went well and to confirm final cost is appreciated. These are our fur babies and we worry about them. My partner picked our cat up and was not given any physical paperwork, and it was instead sent to his email since mine was never taken. That could have been collected at drop off or booking. Not providing paperwork at discharge felt somewhat disorganized. I did appreciate that we were not charged for a cone, as some clinics do charge for that. However, the cone was not actually put on him because staff said he was not licking the wound. Instead, we had to wrestle it onto a squirming cat post surgery, which was frustrating. A cat is likely to lick at some point. It would make more sense to send them home already wearing it and let the owner decide whether to keep it on. There is no way to know they will not lick on the drive home. That part felt poorly handled. So overall not terrible, but a few things could have been better managed. Edit: They did contact me about my pet’s vaccine booster, which I appreciate. However, it was only about three months after the prior visit and I was quoted roughly $150 including another exam fee for what was a routine booster. I later learned that exam fees tied to vaccines are clinic policy rather than a legal requirement when there is already an established veterinarian client patient relationship. Charging around a $100 exam fee alongside a simple booster felt excessive to me and ultimately influenced my decision to seek care elsewhere. I researched alternatives and learned routine vaccines except rabies can be obtained through a pet pharmacy at much lower cost and will show you how to administer, bringing my cost to under $15. At the end of the day this is a business decision, but it cost a returning client. Pricing like this - exam fees for booster shots - pushes pet owners to look elsewhere and to educate themselves on options for routine visits. I won’t be returning here. Especially after spending some time reading other people’s reviews.
