Connor Porterfield
I got referred to the hospital from my vet after seeing multiple vets. I attended for my appointment, checked in and after 20 minutes the receptionist informed me they knew I was waiting and I would be seen soon. After an hour I was still waiting and when I informed the reception I would have to go as I have been waiting over an hour I was then seen (the place was not busy at all) I then seen the vet who disagreed with the multiple vets that I had seen before and suggested blood tests and stool sample tests, which I had already completed with other vets. The blood sample tests was done there and then however no results where given. I was then asked would I like to go through the insurance and it would be £30 for the hospital to deal with it on my behalf which I agreed upon. The stool samples I was told to take over 3 days which I did and handed these in. 10 days or so passed and I attempted to contact for an update however there is no phone number and I emailed However had no reply. When I eventually got a reply I was informed they had lost the stool samples and I would have to repeat this again. I requested they send me the sample bottles out to my house which I never received a reply however did get the bottles the next day. I then repeated the stool samples again and handed these into the hospital. I am still waiting on results or any updates which I have not received. I have also asked several times for a food recommendation change which I still have not heard about either. I then got an email from my insurance company stating they will not be paying the bill due to the being on ongoing issue. I then received a reply from the hospital within a couple of days asking for the remaining balance. I still have not received any updates or test results with no contact except when looking for the remaining balance to be paid and I am still in the same position as when I started just £650 down and this is very disappointing.
