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The Waters - An Urban Spa Retreat
The Waters - An Urban Spa Retreat: Calm, curated relaxation with expert therapists.
4.2
Spa
$$$
The Waters - An Urban Spa Retreat: Calm, curated relaxation with expert therapists.
The Waters - An Urban Spa Retreat in Waterloo offers spa, massage, skin care, nail and beauty services in a calm, welcoming environment. Guests report friendly, professional staff, smooth bookings and clear treatment explanations that foster relaxation. Ambience features a hot tub, candles, rose petals and a fireplace. Therapists such as Kallie, Erin, Brandy and Victoria are praised for high-quality care, with some noting pricing higher than nearby options.
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Professional massage therapy to release tension and promote deep relaxation, tailored to individual needs.
High-quality facials and skincare services for rejuvenation and healthy skin in a serene environment.
Manicures and pedicures with attention to detail, offering a pampering experience for hands and feet.
Curated packages combining multiple treatments, including soaks and amenities for a complete retreat experience.
Access to hot tubs with candles and rose petals, enhancing relaxation in a romantic ambiance.
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Overall rating
Maj Nar
Just had a 1 hour message by Brandy and Holy cow! I feel so good! So relaxed! Brandy found every knot in my body and released them! I would 100% recommend!
Darcie Burrell
I am sure it is lovely there... but the ad is pretty much showing thin white clients. :/ Perhaps for your next ad campaign to include more people of colour, different body shapes and if you have accommodations for those with mobility issues.
Shruti Mishra
I recently had my first visit to The Waters, and it was such an amazing, high-quality experience. I would definitely recommend and return! From the moment we arrived, we were welcomed into a friendly and incredibly nurturing atmosphere. Everything about the experience was explained to us in detailed steps, which made us feel completely relaxed and cared for. The package included all the best elements for deep relaxation. We began with a lovely soak and complimentary amenities. The ambiance of the entire space was perfect; the hot tub was a great temperature, and the addition of candles, rose petals, and the fireplace created a truly great and romantic vibe. Our therapists, Kallie and Erin, were absolutely great. Kallie, who was my therapist, provided an massage for me that was deeply relaxing and absolutely perfect. Thank you so much to The Waters team for this wonderful experience and for making our special occasion so perfect!
Deep Patel
I had an absolutely wonderful experience at The Waters Urban Spa. From the moment I arrived, the staff was welcoming, friendly, and professional. The booking process was smooth, the atmosphere was calm and relaxing, and the spa was exceptionally clean. A special thank you to Erin for an amazing massage — the treatment was explained clearly, the comfort level was perfect, and the overall experience was incredibly nurturing and relaxing. It was exactly what I needed, and I left feeling refreshed and well cared for. I would highly recommend The Waters Urban Spa to anyone looking for a top-quality, relaxing spa experience. I will definitely be returning! Thank you for making today’s occasion an amazing & unforgettable!!
Bana Rezene
My RMT Victoria was great, highly recommend her! The place is also relaxing and very nice environment but their pricing is a bit too much. The prices of most massage places I went are in line with what insurance companies expect but for the Waters was higher. I paid $155 including tax vs other places charge $110 to 120 including tax.
