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Tom's Computer Solutions
Your trusted local IT expert—responsive, reliable, and genuinely caring about your tech needs.
5(5 reviews)
$$
Business
it-services
it-services-and-computer-repair
Fast diagnosis and repair for hardware and software issues, including slow performance, keyboard problems, and system errors.
Ongoing maintenance, backup setup, computer upgrades, and reliable IT management tailored for small to medium businesses.
Clear, step-by-step guidance over the phone or remotely to solve issues quickly without an in-person visit when possible.
Professional installation of parts, components, and peripherals, with ordering assistance for items not in stock.
Comprehensive tuning to restore computer speed and functionality, making old devices run like new.
Honest, expert advice on tech problems and solutions, helping clients understand and resolve issues effectively.
Your trusted local IT expert—responsive, reliable, and genuinely caring about your tech needs.
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Tom's Computer Solutions is a Vancouver-based IT consultancy and repair service known for exceptional customer care and technical expertise. With a 4.9/5 rating from 85 reviews, Tom provides personalized, above-and-beyond support for both individuals and businesses. From simple keyboard fixes to complex system upgrades and routine maintenance, he offers clear explanations, fair pricing, and prompt solutions. Whether you're a homeowner with a slow laptop or a business owner needing reliable IT management, Tom treats every client with respect and dedication.
I don’t usually write reviews, but Tom absolutely earned this one. I called him for something simple — a keyboard issue — I was actually kind of nervous about it beause I know it's not a high ticket item, so wondered if i could get any local help at all with something so trivial - definitely not a money maker for a repair shop - And I needed an immediate solution. While he didn't have the part in stock, he offered to order it, but then he did something amazing that’s become incredibly rare in today’s world: he actually called me back promptly and personally. Not an email, not some automated message — a call from a real human who genuinely wanted to help. While we were talking, I happened to vent about a completely different issue: my backup laptop was locked out because of a long-standing Microsoft screw-up. This wasn’t even what I called about, and he had zero obligation to dive into it… but he did. And he explained exactly what the underlying problem was and walked me through the solution in a way that was clear, precise, and immediately helpful. Something that had been frustrating me for ages was suddenly solved — thanks to him. That kind of above-and-beyond customer service is a dying art. Ever since COVID, it feels like most companies hide behind excuses, delays, or “we’ll get back to you eventually.” Tom is the opposite. He’s responsive, he cares, and he actually takes the time to help people, and I think based on our interaction, genuinely enjoys helping people. If you’re looking for someone with years of experience who not only knows what he’s doing, but values your business and will treat you like a human being instead of a ticket number, call Tom. I can’t recommend him highly enough.
Tom is amazing! I called him when I was in a pinch needing help getting my printer to work. Even though he was swamped he took the time to get me going temporarily, then when I told him I was on disability and couldn't afford the house visit needed for a permanent fix he waived the payment for the time he'd already spent. Wow! When I'm able to I will definitely hire him. People like this are worth their weight in gold!
Quite frankly Tom is a life saver! He is kind, attentive and an amazing technician who got my computer up and running in less than a day. Can't recommend him enough!
Tom was super great! I called him about my old laptop which was running extremely slow and he gave me an entire rundown of what was going on over the phone, it was very clear he knows his stuff. He managed to fix it in one day, and my laptop works perfectly, like new. 10/10 recommend.
Tom is the most qualified, reliable, and professional IT person we have ever had for our business. Tom is always there anytime we have a problem, from routine maintenance and setting up backups to upgrading our various computers on an ongoing schedule. All issues gets resolved quickly and at a fair price. Would highly recommend him for business owners.
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