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Total Wine & More
Total Wine & More Kansas City: wide selection, friendly staff, and great value.
3.4
Retail Store
$$
Total Wine & More Kansas City: wide selection, friendly staff, and great value.
Total Wine & More offers a broad liquor, beer, bourbon, mixers, and cigar selection in Kansas City. Reviewers praise prices, helpful and knowledgeable staff, and a welcoming store environment; one reviewer noted excellent staff and samples, another highlighted strong selection. A minority of reviews mention less satisfactory checkout experiences and confusion over a 'Pick a Pack' option. Overall, the store serves as a convenient destination for enthusiasts and casual shoppers.
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Extensive collection of domestic and international wines, with staff available for personalized recommendations.
Wide variety of spirits including premium bourbons, whiskeys, and more, curated for enthusiasts.
Diverse range of craft beers, mixers, and singles for mix-and-match options.
Quality cigar selection to complement your beverage purchases.
Opportunities to try products before buying, with staff-led sampling experiences.
Knowledgeable staff provide guidance and answer questions without being pushy.
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Overall rating
Nathan swett
This place is fantastic. Staff here is incredible. And she wondered if you might like something they surely have a sample of it. I walked out of here with more items than I had originally intended to because I was able to try them and really like them
Ieisha E
This is my 1st poor experience with this location. The older light skinned lady at the regrister made my friend and myself feel so uncomfortable from the way she demanded our IDs to how she held the bag away from us while the payment was processing. We visit this location every other weekend and NEVER had both of our IDs requested unless we were both making purchases. I am 33 and I KNOW i look young but please treat your customers better and try smiling in the future. Every other associate from this locate have been so kind so this was not a good experience.
Matt Braun
Friendly, knowledgeable staff. Not too pushy but always available for my questions. Excellent selection of Bourbon, mixers, and Beer which is what I go for. Good cigar selection as well.
Elizabeth Lawrence
Great prices, kind staff, good selection. Cant wait to come back
Night Wind
Drove over 2 hours to get a pick a pack of beer for my father, non ipas. Get there only to find out that they don't know what to pick a pack really is that they just have a mix and match but you pay individually for each separate can or bottle instead of having a conglomerate of pick a pack price like so many other places have. Employees there couldn't even bother to direct us in person to where to find the pick a pack boxes, the singles that we could choose from, order to tell us what the price was to explain the situation to us once we were there. That's 2 hours of driving we can have of our lives we cannot get back Follow up. I talked to the number given in the reply. Very nice young lady, listened well. Offered a gift certificate, which I declined. Not looking for a free item, I explained to her, just want people better trained so this does not happen to anyone else.
