Trek Bicycle Alamo Heights

T

The Carter Chroniclesvia Google

about 2 months ago

The store manager Efren knows exactly what it means to have great customer service. Outstanding customer service means going above and beyond basic expectations by creating positive, memorable experiences through empathy, quick & knowledgeable problem-solving, he took the time and effort and spent quality time making sure the right purchase was completed in a timely manner and building strong relationships, making customers feel truly valued, he really understood the value and loyal to the brand. It's about exceeding needs, not just meeting them, through proactive support, clear communication, and personalized attention. Thank you so much Efren for your leadership. Big kudos also go out to Mario the machanic and Tim for spending time to get it right the first time Keep up the great service Broadway Team!!!

N

Neva Ceevia Google

about 2 months ago

I had a fantastic experience at Trek Alamo Heights! Efren, the store manager, provided exceptional service from start to finish. He was knowledgeable, patient, and truly took the time to understand what I needed. Most importantly, he worked within my budget without any pressure, which I really appreciated. The entire experience was smooth, professional, and welcoming. I highly recommend Trek Alamo Heights and Efren if you’re looking for great service and honest guidance. ~Gee

D

Dewayne Melvinvia Google

2 months ago

This is were service, knowledge and plain overachieving come together. My experience started with Tim on the phone, answering my questions and giving me a strategy for my bike rebuild. I arrived and met Tim who helped me assess the bike and answered a flurry of questions about his floor inventory. The back mechanic, Klause came out and performed a full written evaluation and we both agreed the project was not feasible...NO SALES, JUST HONESTY. All in all both guys spent thier time helping me and I was convinced with my experience, that this was my store in San Antonio Want to meet real people with a true shared passion for cycling, ask for Tim and if your lucky to peel Klause away from his repairs in the back..WOW...what a treat..! TREK is a great brand, but in business, its all about your people that convey a positive experience as a model of true long term success.

D

Daniel Fleischervia Google

3 months ago

Can’t thank Mario and Tim enough for the great service and repair of my Trek bike I received at your store this past week. My bike is riding great and those new shoes Tim, will be ordered. The whole team is extremely friendly and fast. Not as fast as a Jimmy Johns sandwich maker but fast enough. Thanks again Dan F Aka Danielito Lorenzo

B

Brande Bakervia Google

8 months ago

I was greeted and helped immediately! They're service was very fast and informative. The staff helped me with every question I had being new to the bicycle clubs! Thanks for helping me out and teaching me some bicycle tire basics. This is going to be a good go to bike repair store I keep at the top of my list.