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Mafer San vicentevia Google

7 months ago

It’s a place full of kind people and great service! They are willing to help and don’t just think about the money you can spend, but about providing quality service! They checked my tires because a light came on in my dashboard; there was nothing wrong, they just managed to turn it off and told me I didn’t owe anything.

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Kelli Hudsonvia Google

8 months ago

Fair pricing, Friendly, knowledgeable and honest. Alternator replacement, quality products and around $250 less than all other shops chain and local. Highly recommended.

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Naya F. Powellvia Google

10 months ago

Tri-City Auto Warning: Dishonest Service, Scammers, Voided Refund, and Vehicle Put at Risk” It’s rare that I leave negative reviews, but my experience with Tri City Auto was a complete nightmare. They charged me $773 for faulty work based on a diagnostic they never properly performed. I was told my Q3 Audi needed a thermostat—only to later learn it didn’t. The part was ordered incorrectly three times, delaying repairs. I was then told by Jennifer McCormick, I should be grateful she did not charge me for their mistake because it cost them money. My car was initially promised back the same day but wasn’t returned for two days. The day after pickup, my car wouldn’t start, I was able to get a battery jump, to make it to Jiffy Lube (less than 1 mile away) for a battery replacement. Within minutes the dashboard lights lit up, smoke billowed from under the hood and fluid poured from the bottom of the car. Jiffy Lube discovered the intake hose hadn’t been properly reconnected—posing serious safety risks to me and others as I was about to travel out of town. Tri City agreed to tow the car back and offered a loaner, which was the only positive experience. They eventually admitted the thermostat wasn’t ever needed and said they’d issue a refund. The owner can also express sometimes things just happen and things can go wrong. However, the refund receipt was vague, and when I asked for clarification, shop supervisor Jennifer McCormick responded unprofessionally—handwriting unclear notes on the receipt. I followed up via text, simply requesting confirmation of the refund details. Within minutes, Ken McCormick, the owner, called me with a hostile tone, stating, “I already told you what the refund was for.” Despite having printed documentation and screenshots of the initial refund, Ken and the Tri-City team ultimately reversed and voided the promised refund transaction. I had to take my car to another repair shop, where the technicians expressed serious concerns about the work Tri-City performed. All dashboard lights are now on, and there appears to be additional electrical damage. I’ve already lost over a week of access in my car, now using LYFT and incurred more than $1k in additional repair costs—potentially even more. Tri City Auto is dishonest, unethical, and extends dangerous. I would never trust them with my vehicle again and strongly advise others to avoid this shop. what they are doing to people is so unfair and I would not wish this treatment on anyone.

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Quavia Google

11 months ago

I’m new to this area. I was calling around to quote prices on rotors for my jeep, the lady that answered the phone was veryyyyy rude, seemed very unprofessional on the phone and just didn’t wanna hear my questions it seemed . I immediately told her “No thank you if your talking to me like this I don’t want my car there she proceed to raise her voice and say “I just said I’m working on this for you” and I hung up” this seems like a very nice business but they need to control the face of their business which is the front desk.

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Sid Chambersvia Google

over 2 years ago

This was my first visit to this auto repair business. It was recommended by the dealership where I had purchased my car. I needed an oil change, tire rotation and state inspection. It was very easy to schedule my appointment. When I arrived, my car was taken back very quickly and was completed in less than 90 minutes. The waiting area was very comfortable and I even got a complimentary sausage biscuit while I was waiting. Although that may not be normal, I did appreciate it and the free coffee. Even without the free biscuit, I do plan on using this business for my future automotive repair needs.