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Michelle Rossvia Google

4 months ago

Attempted to schedule an appointment on two occasions. First time they were going to be over 2 hours late so I canceled, second time they did not show & when I called they said they did not have any record of the appointment. DO NOT WASTE YOUR TIME WITH THIS COMPANY!

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Kim Hortonvia Google

4 months ago

I have never been treated as rudely as a customer as with my interaction with Turbo Lock and Key. The locksmith told me he would meet me in 25-30 minutes depending on traffic. When 35 minutes had passed, I called him to inquire as to his ETA. He told me 10-15 minutes. When I said, "See you in 10 minutes", he yelled, "15 minutes." The locksmith yelled at me and he was late. If I could give this company zero stars, I would. This is not a fake review.

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kay thompsonvia Google

5 months ago

Emilio was awesome and very timely. My alarm was going off on my 2016 Ford Mustang but my key fob was broken. Once I called he was here new key fob and programmed and done in less than an hour👍 thank you so much.

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Quela Dangvia Google

6 months ago

When you read a review, you wonder if the extremely negative one is worth taking heed to. In this case stay away from this company! I locked my keys in my car this morning outside my child’s daycare and upon calling the Turbo lock main company number, I was quoted $35 for the arrival fee and $35+ for the service. Sounds fair enough. The technician Kristin that called me to confirm the address said she could not provide me the cost of the service till she got there. Red flag #1. Side note: I did contact San Antonio Pop A Lock company first and was told they would not be available for 5-6 hours. Upon arrival she took a look at the 2014 Ford Fusion I have and automically said it would be $165! With that shock of a price, I asked for a breakdown of the $165 charge and she could not provide me a verbal breakdown, nor a itemized reciept after paying on her square app. Red flag # 2. The square reciept shows up only as a custom charge. When I asked if the main company number could provide me a breakdown of the charge, she said no and that it would go back to her to answer. Red flag #3 I did contact the Turbo lock company main number after the service to inquire why I was charged so much when the initial quote was estimated to be $70. They could not provide me a breakdown as well and said they would call me back. Please avoid the kind of morning I had being scammed and go with a different locksmith service!

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VHGvia Google

8 months ago

Tracy arrived within 30 mins from when I placed the call on a Sunday morning. She was very professional and unlocked my house door quickly. Very satisfied with the service received.