Kriss Brown-Wall
This was the worst experience of my life. While moving out the lead man drank beer and smoked a joint in front of us and my neighbours. He was very hyper and excitable, which made me uneasy. I had a big piece of art that I did not want them moving as it’s so fragile. That same man decided to take it down from the wall and pack it without telling me. After they drove away, I realized they had taken it and I called the driver with concerns. He told me he packed it ever so gently and made sure that it would not be damaged. He then told us we had to email Tips to everybody and how much we should have tipped him. He then proceeded to call me repeatedly for a few days to remind me about his tip. I called the company and explained what happened. Requested that he did not move me into the new house as you made me very uncomfortable and I did not want him knowing where I lived. I’ve been explained to the company about my priceless piece of art that is irreplaceable and a family heirloom. They understood that this man took the art without my permission. On the move into my new house, the heirloom was destroyed. It cannot be fixed. The artist has passed away and cannot help. It was absolutely beside myself. There were also other damages to furniture, lampshades, and wall hangings that were properly boxed, but were damaged during the move. The company will not compensate me for the artwork because I did not have it packaged properly, and it was my responsibility. However, I did not allow it to be taken and did not know it was gone until it was too late. The contract does not allow for mistakes like this therefore I am unable to claim, even though it was not my fault. I have to say they are not reliable or trustworthy and the contract sucks
