Brett Herbers
I had mixed feelings about my experience working with Ultimate Events. When our wedding plans for linens fell through with a little over a month to go, Ultimate Events was quick to give us quote, which was much appreciated. Following the initial quote, I faced spotty communication via email from my sales team member. I waited over a week to hear back from her, and ended up calling to see if I could get a hold of her, in which I left a message. Instead of getting a call back, she sent a separate email which didn't respond to all of my questions in my initial email, which was frustrating. Two days before the wedding, I arrived to pick up our linens only to discover that they couldn't find my order. Thankfully they had enough linens and napkins in stock where I could still get my order, but I had to wait over 30 minutes for it to be ready. All that to be said, come the wedding day the linens were clean and perfect for the space, and the drop-off of the linens went smoothly. I would like to think that my experience is not typical of the average customer, but I had to give three stars based on my experience.
