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Charles Odenvia Google

about 1 month ago

Ultrasafe was recently purchased by Ned's home, if I'm correct.. I canceled my service with ultrasafe last March . I was told that I was all set ..now that Ned's has purchased the company ...they're sending me almost a year later an overdue Bill... no matter how I explained to them.. I was told that everything was all set in march of 2025 they insist I have to pay $395 .. I've made many phone calls to them they always say they'll call back and they never call back ..I will never do business with this company ever again I will let all my neighbors my extreme dissatisfaction with this company ..this is my perception of how they've handled me.. I've never dealt with a company so difficult to work with... in my opinion I personally feel that they have stolen $395 from me that is how I feel

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Lauren Mvia Google

about 1 month ago

I contacted Ultra Safe Pest Management after spotting a mouse and some droppings, but the experience has been a major disappointment. The Cost vs. Value: The initial service fee is $595, which feels incredibly steep considering the technician was only on-site for about 30 minutes. For that price, I expected a thorough intervention. Instead, they only set six traps and closed a few entry points. The Service Limitations: The inspection was incomplete. They were unable to inspect my attic because it is "unfinished" and lacks a catwalk. I would expect a professional pest control company to have the equipment or expertise to inspect common attic spaces, as that is a primary area for rodent activity. The Results (or lack thereof): Despite the high cost and the 12-month contract that they try to force you into, they have not caught a single mouse. When I called to express concern, I was told it "takes time" (about two weeks). However, even after the follow-up appointment, there have been zero results. Summary: I am very disappointed in the service and the lack of results. Paying nearly $600 for 30 minutes of work and a few traps—without actually solving the problem—is unacceptable. I would recommend looking elsewhere if you want effective pest control and value for your money. 1/22/26 As requested I called Ultrasafe on 1/14/26. I spoke with Justin who said "he wanted to make things right" he said he would call me in 30 minutes. I today is 1/22/26. I still have NOT received a call back as discussed. It appears that customer service is also not the best.

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Alia Massoudvia Google

6 months ago

5/5 service! We called yesterday in need of urgent extermination of a wasp nest on our house. Spoke with Justin on the phone who was kind, responsive, and informative. We were able to schedule someone to come out the next day. John showed up promptly and was equally kind and informative. He did great work in a quick and safe manner. Will definitely be a return customer and highly recommend this team!

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Antoinette Cianchettavia Google

8 months ago

The young lady who came out to do service was extremely thorough. She asked where I have seen mice recently and previous. She just went above and beyond! Excellent technician and service.

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Nick LaFleurvia Google

10 months ago

Ultra Safe Pest Management failed to eliminate our bed bug infestation—then tried to upsell us. We paid $1,100 for two rounds of treatment, followed every prep instruction to the letter, and avoided anything that could risk re-infestation. Within six weeks, the bed bugs were back. Same areas, same symptoms. Their treatment didn’t work. When we contacted them, they said the warranty only applied to the first treatment and would charge usto re-treat—despite the fact that the infestation clearly never went away. Then, incredibly, they tried to sell us a $1,200/year “pest prevention plan.” They could have mentioned was an option before we originally contracted them, but no. They couldn’t even eliminate the problem we originally paid for, and their response was to pitch us on an ongoing plan? That’s not customer service—it’s a bait-and-switch. We’re now working with a more reputable provider who doesn't practice bait and switch sales practices. I'm not against a company trying to make money, but Ultra Safe Pest Management delivered ineffective service, denied responsibility, and tried to sell us more. That’s not professional pest control—that’s bad business built on desperation.