United Towing & Transport

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Silvana Swaffordvia Google

2 months ago

Today I received exceptional service from Miguel at United Towing. His knowledge of my specific problem was undoubtedly the most useful information I have received all year. Perhaps decades.

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Danielle Mallarivia Google

5 months ago

Needed a tow to a shop, so contacted geico. They connected me to this shop, with an eta of 10:05 (I requested around 8:30). Not ideal, but decided its fine. Said I would be contacted 10 minutes before arrival. No call came. Contacted geico for help, they tried contacting them with no answer, and then finally got one. Said it would take another 45 minutes. Im frustrated because no one from the company contacted me. So I wait. 45 minutes pass and no one calls and there's no tow. I call the shop, and I tell them who I am and they tell me its another 30 minutes. Im frustrated because NO ONE IS CONTACTING ME. I understand if things are busy and stuff happens, but have the decency to contact the people so they arent just waiting around! Super unprofessional. Had to contact geico for a different provider.

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Montinique Islandvia Google

9 months ago

Called a tow through Geico, car wouldnt start. Asked the tow driver to try to jump it, he refused…didn't even try, said his equipment wouldn’t start my car. Then he took it to my apts and refused to put my car in my assigned parking space saying he would damage my car. Told me I needed to request a dolly with wheel lifts…wouldn't the tow company have known that by seeing the address? They came completely unprepared and told my insurance they dropped it where I requested…he dropped my car in the emergency lane at my apts and now my disabled car will be towed by the apts. dont ever hire this company, straight trash.

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Tora Wvia Google

about 1 year ago

My insurance company contacted this company to come and give me a toe. My insurance company is explain to them. What was going on with my car meaning? I have two flats, one in the front and one in the back. The arrival time for this company was ten 10:44 am i had to contact this company. At 11 am to see where they were the lady on the phone told me, oh, we're running 20 minutes behind at 11:11am she calls me and tells me oh, your car needs a flatbed. My response was did my insurance company put that in the notes? Her response was yes, but we overlooked it. My response was, I already been waiting for you guys for 2 hours. Her response was, oh, I'm sorry. It's gonna be a whole additional hour because he's in Hayward, right now. How do you look over? And don't see that the car need a flatbed. as a towing company, isn't this? What you guys do read and see what type of towing. Vehicle a car would need she replied with. I'm just sorry. Do you want us to continue holding your spot for your toe? Or do you want us to cancel it? I told her to cancel it. I don't want to deal with your company. I already been waiting for you for 2 hours. You want me to wait an additional hour on top of that? She didn't even cancel it. Because the driver called me and I would have been waiting hours for that tow. If I would have waited for this company, this is crazy. Horrible customer service

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Michelle Zenorvia Google

over 1 year ago

Andre from United Towing was amazing! After all 4 of my wheels were stolen off my car and another towing company (Atlas towing, do not use them!!) wasn’t able to tow my car, Andre came out, towed my car, and was so kind/transparent. He took my stress away. 10/10 would recommend United Towing. United Towing- give this man a promotion!