Karen Sullivan
Specific advice for the instructors: do not start people on their backs in a 5:30am class. It is too tempting to fall back asleep. For the studio: I signed up for the intro because I was in Dallas for a conference and figured, if I liked the teachers, I could continue with their online platform. Nope. Two separate systems and charges, which is not apparent on the website. Also, I kept getting emails, so I tried unsubscribing through the emails' unsubscribe links twice. Didn't work. Then tried emailing them. No response. Finally emailed with an emphatic TAKE ME OFF YOUR LIST, and got a reply along the lines of "We can't do it from our side. You have to handle your account." That's just laziness. If you can't handle your customer's accounts, you need a new platform, are lying, or need to train your employees.






