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Ariel Griggsvia Google

4 months ago

I’ve been to different locations in the past & I would not advise this location on a weekend. Entry took about 20 mins, the kitchen took OVER an hour to cook chicken and fries. Most staff either was walking around doing nothing or only catering to parties. Tip of advice: there should be a number of staff members scheduled to work parties and another set of staff members scheduled to help regular visiting guests. It also didn’t seem like they had any staff members on rotation to clean the restrooms and the establishment was overall unclean.

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Roxanne Garzavia Google

4 months ago

My daughter had a blast here i definitely recommend bringing your kiddos ..

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Megan Juarezvia Google

10 months ago

We had such a wonderful experience here! We booked a package with 4 pizzas, 4 drink pitchers, and 10 jumpers, and the total cost of $422 was absolutely worth it! Layla, our host, was truly fantastic. She was so kind and attentive with the kids, and she went out of her way to help the parents with anything we needed. Her presence made the party even more enjoyable and really took the stress off me as a mom. Layla would regularly check in to see if we needed anything and even assisted with the decorations. We’re so grateful for all her help in making this a memorable day

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John Whitevia Google

almost 3 years ago

If you are a kid you will love this place. Now if you are a parent or adult TAKING kids here....not so much. The concept and location are great. The reality is, this place is staffed with a bunch of teens and really young adults who clearly looked annoyed when asked anything. The entire facility can use a good cleaning. Also, several attractions were closed yet we still are charged full price not being able to enjoy the full place. The snack bar is way overpriced and really messy and visually unappealing. Lastly, be aware that in addition to the entry cost participants are REQUIRED to purchase a pair or their socks.

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Tiffany Brownvia Google

over 3 years ago

We had a blast! My kids LOVED this place! The staff of mostly teens and young adults were very professional and kept the day safe and smooth! The hostess at the front was very welcoming and explained the check in process and set us up for a fun day 😊 I loved the colorful socks we got to buy that keep you from slipping and falling! My daughter attempted the sky walk but got scared. She politely asked the girl to unhook her since she didn't want to go and she gave her no problem, simply unhooked her and walked her down! I really appreciate how nice she was to my daughter anytime she had to set up her harness and made her feel comfortable in that situation. (the young lady with braces working 7/19). We did not eat here but the pizza smelled great. We did grab some water and sodas and the kitchen seemed a nice touch for hungry jumpers! The only negative here is the lack of parents looking at their kids and NOT their phones. Kids running into each other, pushing and throwing balls at other kids faces. Staff can't be everywhere and people treat these facilities like daycare centers and do not supervise their children. Everything is fun for the parents to join in so playing along with your kids keeps this problem away. We will surely be checking out more Urban Air locations!! We had so much fun I didn't get much for pictures but check it out if you can!