Colleen Koehler
We have had five separate orders with this company and they seriously could care less about their customers. We have had nothing but issues with delivery and times and dates of delivery. One order has a couch and a side table. Got a message that the couch had finally arrived in their Ontario warehouse. It stated we would hear from the delivery company within 72 hours and we never got contacted again. It took 36 hours to get a response from their customer service contact center which BTW you have to email NO phone number. The didn’t reach out to me. Then I get a message that oh sorry yes we have your couch but we shouldn’t have sent a message your side table is not here it’s still in transit. I explained we have no couch and let’s just have that delivered and we can drive to your warehouse to pick up the table we can fit that in our car. A hard NO we don’t do that. Period. So we have to wait another couple of weeks most likely mid March to wait for a couch that is here in town that I have paid for including the delivery. The response to my saying this is not acceptable? So cancel your order then if you don’t like it. We escalate this to the head of customer service who basically said yep our policy is this and we won’t change it. Absolutely don’t care at all and she said the same thing cancel then. I have a full dining room suite that I ordered in December in another delivery order. Was told the table and chairs will be in warehouse early February with a delivery date of first week of March. I got a promotional email informing people that that same table is NOW in stock and order today to get one! I contacted customer service and said hey this is the table I ordered so when am I getting it? They say sorry we sold them all already you will have to wait for the next shipment in Mid March with an April delivery and again only an estimate! When I said I have been waiting since since December and I was told I was in that February shipment that’s why I even bought it, the same response don’t like it cancel it. Zero accountability and zero customer care. Honestly will NEVER shop here again. The staff in the stores is lovely and feel terrible that this is the company they have to represent.
