Urban Barn The Boardwalk

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Colleen Koehler

via Google

We have had five separate orders with this company and they seriously could care less about their customers. We have had nothing but issues with delivery and times and dates of delivery. One order has a couch and a side table. Got a message that the couch had finally arrived in their Ontario warehouse. It stated we would hear from the delivery company within 72 hours and we never got contacted again. It took 36 hours to get a response from their customer service contact center which BTW you have to email NO phone number. The didn’t reach out to me. Then I get a message that oh sorry yes we have your couch but we shouldn’t have sent a message your side table is not here it’s still in transit. I explained we have no couch and let’s just have that delivered and we can drive to your warehouse to pick up the table we can fit that in our car. A hard NO we don’t do that. Period. So we have to wait another couple of weeks most likely mid March to wait for a couch that is here in town that I have paid for including the delivery. The response to my saying this is not acceptable? So cancel your order then if you don’t like it. We escalate this to the head of customer service who basically said yep our policy is this and we won’t change it. Absolutely don’t care at all and she said the same thing cancel then. I have a full dining room suite that I ordered in December in another delivery order. Was told the table and chairs will be in warehouse early February with a delivery date of first week of March. I got a promotional email informing people that that same table is NOW in stock and order today to get one! I contacted customer service and said hey this is the table I ordered so when am I getting it? They say sorry we sold them all already you will have to wait for the next shipment in Mid March with an April delivery and again only an estimate! When I said I have been waiting since since December and I was told I was in that February shipment that’s why I even bought it, the same response don’t like it cancel it. Zero accountability and zero customer care. Honestly will NEVER shop here again. The staff in the stores is lovely and feel terrible that this is the company they have to represent.

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Meg Marshall

via Google

Horrible customer service. They are a broken record on repeat. See their last reply .. they can not stock pieces. So ONCE again. Buyers beware!!! You can not see and test our pieces and then return them. You will have to pay the store to return your order. After they do not stock the items. If you need good customer service.. accent home is amazing, crate and barrel.

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megan ferries

via Google

Daniel Stephens does not know how to provide customer service. They don’t stock furniture… so they expect you to order the furniture into the store and then if it doesn’t fit or you don’t like it, they expect you to pay a 15% restocking fee even though it’s a furniture store and they dont have the furniture. The store is honestly the worst customer service I have received in my lifetime.

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Stephanie KC

via Google

Sadly, our purchase is not in our hands. Purchased Callie dining room chairs and counter stools back in January. We are told they are not available until April. I suggest you change your policy to a portion (30%) down and the rest payable when stock arrives and is in our hands. Help us understand when we enquired about the chairs that we were told there were around 80 in stock?

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Marion Sullivan

via Google

I was looking for the perfect console table and saw one I really liked at Urban Barn, Boardwalk location. Claire was very helpful and let me know to wait and she would call me to let me know if it was on sale for Black Friday. That’s great customer service!