L

Laurel Parkervia Google

about 1 month ago

I come into this store frequently and have always either had a great experience or an average one. Yet, this time I decided to go to the tills on the middle floor as the ground was too busy. The blonde girl (who seemingly has been mentioned in other reviews) ultimately lacked customer service. After every transaction, she’d take a break and speak to her co-worker or turn her back to the till before finally serving the individual waiting. Throughout our interaction, she didn’t really engage or even look at me, which is fine if you’re not a talkative person. The only time she did look at me was when I asked a question and she stared at me blankly for a moment before abruptly saying “what?” and shaking her head. I also had an issue with an item, which she couldn’t really be bothered to resolve, so I ended up inconveniencing myself out of my own politeness and care for the waiting time of others.

M

Meryem Tellovia Google

2 months ago

Blonde lady is probably the moodiest person I have met in retail. Like we get it - you hate your job - but at least don’t let it out on customers? There was literally one person in front of me at the till being served by a man and this woman is just standing around, making eye contact with me but still continues to do absolutely nothing and then starts talking to her colleague. After about 5 min of her doing nothing she finally calls me over and spends another 3 min bagging my 1 item. I’m not even exaggerating! Upon reading the reviews for this shop this seems to be a common occurrence with this staff member!

Z

Zara Sherwoodvia Google

4 months ago

Always have great clothes here. However the queues and bill problems are a bit frustrating. It looks like they're solebd their internet problems however the quesrbalways takes ages to go down. It feels understaffed with the amount of people in therez however they are always kind and happy to help.

J

Jacob-Stephen McConnellvia Google

5 months ago

Blonde lady working on the top floor, moodiest person I’ve met in a long time. My girlfriend asked her where the changing rooms were, she didn’t even look at her, rolled her eyes, and with the most monotone voice “downstairs”. Come on, is it that difficult to just do your job without sounding like you hate yourself?

A

Aimee Bennett-Whitelockvia Google

6 months ago

Great selection of men's, women's and unisex clothing, also homewares, books, vinyl etc. Own UO brand plus brand names such as Carhaart, Levi etc. Store is set over 3 floors. Ground level easily accessible and there is a small lift to other floors. However, store is very cluttered with racks clothes that are too close together so impossible to navigate around in wheelchair, especially when it's busy..