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Irene Tsiorosvia Google

about 1 month ago

Went in two days ago because of persistent foot pain on my inner ankle. I was seen by Dr. Insixengmai, the assistant was nice and asked some questions and said they would need an xray done. This is where I got irritated, xray tech came to get me knowing I had a foot injury and didn’t bring a wheelchair. He asked “can you walk at all?” I hobbled into the clinic, I was trying to be nice and say yes, but he was all exasperated and said “I’ll go get a chair for you” then proceeded to give me the 3rd degree about why my foot hurt and what did I do to it. I told him what I thought happened and he just “hmmm’d” me like I wasn’t telling the truth. Then the xray came back with no fractures or anything (thank goodness) the doctor came in to wrap it and again asked what happened. I told her that I believed it was from running (training for a 5k that is in March). She proceeded to tell me that they couldn’t see anything on the xray and that I had no visual bruises or swelling and was making it seem like I was being dramatic. I told her that it hurt to walk and again I got a “hmm” like I was a child lying to an adult. I was told to get a compression sleeve for my ankle she gave me crutches and I said I would need a note because I work with kids and walk all day at work, she made it seem like I could chase after kids at work whole on crutches. I don’t like having my pain down played. The MA or nurse that brought the crutches wasn’t any better. When I got my paperwork and asked a sensible question “how long on the crutches?” Because I didn’t see it on the discharge paperwork, she barely turned around and side eyes me and says “Well, what does the paperwork say?” I said, to follow up with GP. She said “Well, there’s your answer” then she saw me struggling with the crutches and didn’t even offer a wheelchair to my car. Only when I reached the reception desk, did I get help. One of the ladies there got a wheelchair chair and helped me to my car. That’s the ONLY reason I gave 3 stars.

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Angela Hernandezvia Google

about 2 months ago

Extremely professional and efficient for urgent care. Check in was smooth and easy. Medical assistants were amazing (Jasmine and Alexandria I believe) Nurse/Dr. Craig Clifford was super helpful/kind and made us feel comfortable with our interaction and concerns I had for my daughters health. 10/10.

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Luis Silvavia Google

2 months ago

Well for one i had a very bad rash and high blood pressure and a very painful boil on the back of my neck. She didn't really want to drain it. Said it was very painful. Now im here stuck with it was one of the main reasons I went and didn't offer any blood pressure medication until I could schedule a appointment with primary. I could of possibly had a stroke. I felt like Doctor wasn't concerned about my health issues that I explained i was experiencing. All I got was some prednisone and I don't even think it helped me. And over the counter cream I bought. So basically nothing helped. Now just waiting for a dermatologist appointment. Still having same issues.

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Taylor Hemphillvia Google

2 months ago

Every time I’ve had to come to this urgent care I’ve had nothing but a good experience. All of the staff you come in contact with from the front desk, security guard, nurses and doctors are all pleasant to deal with and feel like they genuinely care about you. It takes the anxiety off knowing they are 24 hours and that they have a caring staff for emergencies.

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maritzaa702via Google

3 months ago

We have frequented the SWM Urgent Care on Rancho more times in 2025 than we would have liked. However every time, whether it be for myself, husband, or child, the care has been top notch. The providers and nurses have such great bed side manner and are knowledgeable. Grateful that such great medical care is available 24/7 with a much reasonable co-pay than an ER visit. During our last visit, Nurse Practitioner Chiamaka took such good care of my toddler son. Thank you all for the wonderful care towards your patients.